[Remote] Senior Operations Manager - Virtual

Note: The job is a remote job and is open to candidates in USA. Alight Solutions is a company focused on empowering clients to build a healthier and financially secure workforce. They are seeking a high-performing Senior Manager of Technology Operations to lead core infrastructure, automation, and support teams, overseeing critical systems and driving operational excellence.

Responsibilities

• Lead the strategy, performance, security, and continuous improvement of Managed File Transfer (MFT), Control-M, Control-D, print fulfillment platforms, and associated AWS-hosted infrastructure
• Ensure high availability and operational excellence through the establishment, monitoring, and reporting of key performance metrics, SLAs, and system health indicators
• Direct incident management, escalation, disaster recovery, and business continuity programs to minimize risk and ensure service resilience
• Drive the adoption of AI, AIOps, and automation solutions to enhance monitoring, reduce operational complexity, streamline workflows, and improve service reliability
• Identify opportunities to leverage Generative AI and intelligent automation to improve technical documentation, knowledge management, support operations, and user experience
• Serve as a trusted advisor to internal stakeholders and external clients, aligning technology services and operational capabilities with business objectives
• Lead client onboarding activities and act as the senior escalation point for critical operational issues, ensuring timely resolution and a positive service experience
• Build and manage strategic relationships with technology and business partners, including vendor selection, contract renewals, licensing, and ongoing performance management
• Establish and mature 24x7 support capabilities, driving root cause analysis, process improvements, and proactive measures that enhance system stability and reduce recurring issues
• Lead, coach, and develop a diverse team of engineers, analysts, and technology professionals, fostering an inclusive, collaborative, and high-performing culture
• Promote continuous learning, accountability, innovation, and cross-functional partnership while supporting career growth and organizational success

Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 7+ years of experience in IT operations, with at least 3+ years in a formal people management or leadership role
• Direct experience managing Control-M (or similar enterprise schedulers), Control-D, and MFT platforms
• Proven experience managing infrastructure operations within AWS (EC2, S3, IAM, CloudWatch)
• Demonstrated experience with data transmission protocols (SFTP, AS2, HTTPS) and high-volume print fulfillment workflows
• Proven track record of managing high-severity production incidents

Benefits

• Health, dental and vision coverages starting Day One.
• Wellbeing programs
• Retirement plans with contribution matching
• Generous time off
• Parental leave
• Continuing education
• Career growth opportunities
• Flexible working arrangements wherever possible
• “Top 100 Company for Remote Jobs” 6 years in a row.
• Competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Company Overview