Technical Specialist (Part-Time) - All Lines Technology

All Lines Technology is looking for a part-time Technical Specialist to work onsite in Cranberry Township.

Key Responsibilities

• Install, configure, test, and troubleshoot PC hardware and software for end users.
• Support Microsoft Windows 11 and Microsoft 365 applications in a corporate environment.
• Provide support for iOS devices, including iPhones, iPads, and Mac computers.
• Troubleshoot and support LAN, wireless networking, and TCP/IP-related issues.
• Administer and support Microsoft 365 and Microsoft Intune.
• Provide mobile device support and management.
• Manage and track incidents using Jira, including trend analysis and recommendations to reduce recurring issues.
• Proactively identify and resolve customer service and technology concerns.
• Recommend and implement process improvements to enhance service delivery.
• Participate in project work and contribute to global IT standardization initiatives.
• Support SAP, VPN connectivity, Multi-Factor Authentication (MFA), software deployment tools, and PC encryption technologies.
• Perform workstation setup, deployment, and network/peripheral cabling to support end-user productivity.

Required Skills & Qualifications

• Demonstrated hardware and software troubleshooting expertise.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proven ability to build and maintain positive customer relationships.
• Advanced knowledge of PC imaging processes and software deployment tools.
• Strong customer service orientation and professional demeanor.

• High School Diploma or equivalent required.
• Minimum of three (3) years of PC/Desktop Support experience.
• Experience supporting enterprise environments preferred.