Help Desk

Comm-IT • Cybersecurity • 5 days ago
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Salary
≈ $27k – $79k per year (Estimated)
Location
In office (Be'er Ya'akov)
Seniority
Junior · 1+ year exp

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 14, 2026. Comm-IT scores B on the Alion truth index.

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Company
Impact
Profile match

Comm-IT

Comm-IT is an Israeli technology services company headquartered in Petah Tikva that provides software development, cloud and managed services, generative AI and ML, data and big data, cybersecurity, embedded and IoT, and IT and communication infrastructure work. Founded in 2005 by veterans of IDF technology units, it reports about 1,000 experts and 1,200 clients, with an office in New York and delivery centers in Ukraine, Poland, Armenia, Bulgaria and other countries. It hires backend, full-stack and React developers, DevOps and data engineers, GCP specialists, help desk and network technicians, project and product managers and QA engineers.
comm-it.com • HQ: Petah Tikva, Israel • IT Outsourcing & Dedicated Teams • Cloud Consulting & Migration • Custom Software Development • IT Consulting & Digital Transformation • 11-50 employees • Est. 2005

Description

Commit is a global technology services company helping organizations innovate and scale through cloud, data, AI, cybersecurity, and IT infrastructure solutions.

As part of our continued growth, we are looking for a Help Desk / IT Support Specialist to join our team and provide technical support to users, troubleshoot IT issues, and help maintain a reliable and efficient IT environment.

  • Provide Tier 1 and Tier 2 technical support to users in a Windows and Microsoft 365 environment.
  • Troubleshoot and resolve hardware, software, operating system, and basic network issues.
  • Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
  • Manage user accounts, permissions, onboarding, and offboarding processes.
  • Document support requests and resolutions, escalate complex issues when needed, and ensure excellent end-user service.

Requirements

Requirements

  • At least 1 year of experience in a Help Desk or IT Support role.
  • Strong knowledge of Microsoft 365 applications and services.
  • Hands-on experience troubleshooting Windows 10/11 operating systems, hardware, and software.
  • Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
  • Familiarity with Active Directory or Microsoft Entra ID - an advantage.
  • Excellent communication and customer service skills, with a proactive and problem-solving approach.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
  • IT certifications, such as CompTIA A+ or Microsoft certifications - an advantage.
  • Willingness to undergo a security clearance process.
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