Tier-2 IT Support Engineer
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Salary
≈ $27k – $58k per year (Estimated)
Location
Hybrid (Singapore)
Employment
Full-Time
Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Oct 12, 2026. Comm-IT scores B on the Alion truth index.
Overview
Company
Impact
Profile match
Comm-IT is an Israeli technology services company headquartered in Petah Tikva that provides software development, cloud and managed services, generative AI and ML, data and big data, cybersecurity, embedded and IoT, and IT and communication infrastructure work. Founded in 2005 by veterans of IDF technology units, it reports about 1,000 experts and 1,200 clients, with an office in New York and delivery centers in Ukraine, Poland, Armenia, Bulgaria and other countries. It hires backend, full-stack and React developers, DevOps and data engineers, GCP specialists, help desk and network technicians, project and product managers and QA engineers.
Description
We are looking for a dedicated Tier-2 IT Support Engineer based in the Singapore office to support the Singapore site and APAC users. The role delivers timely, professional IT support aligned with Cellebrite policies and SLAs - hardware break/fix, AV, onboarding/offboarding, imaging, and ticket handling through the client ITSM system.
Responsibilities:
- Hardware break/fix for laptops, accessories, and other IT equipment
- AV support for conference rooms
- Maintenance of workstations (docking stations, screens, cables)
- Basic maintenance of the network room (with client-provided instructions)
- Onboarding and offboarding of employees
- IT equipment inventory stocktaking
- Preparation and imaging of laptops for local stock; upkeep of spare laptops
- Handling IT support tickets via the client ITSM system
- Participation in Tier-2 IT support team meetings and training
- Daily service reporting (ticket volumes, SLA performance, surveys), monthly inventory reconciliation, onboarding/offboarding checklists
Requirements
Must-have skills:
- Hardware troubleshooting & break/fix - laptops, accessories, docking stations, screens, cables, imaging
- ITSM / ticketing & SLA handling (client ITSM system, daily service reporting)
- Microsoft 365 administration & support
- Okta - identity / SSO / access management
- AV / conference-room support
- Onboarding / offboarding of employees
- Networking basics - network-room maintenance (with client instructions)
- IT security & compliance - device hardening, access control, PII handling, media sanitization
- English-language professional support & communication
Nice-to-have skills:
- APAC / regional multi-site user support experience
- IT asset / inventory management & stocktaking
- Laptop imaging / MDM tooling (Intune, Autopilot, Jamf)
- Daily reporting, team collaboration & backfill coverage
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