Counter Sales Specialist

About All Surfaces

Together, We Are More.

All Surfaces is a leading distributor of flooring and flooring installation products, proudly serving the Upper-Midwest and Mountain West for over 76 years. Our commitment to our Core Values-People First, Do Right, Go Beyond, Always Improve, & Let’s Go!-drives our success as we support residential and commercial flooring contractors, builders, and retailers across 16 states.

Position Overview

The Counter Sales Specialist will assist customers in the showroom with purchasing, order pick-up, and providing product knowledge within the flooring industry.

Branch: All Tile - CCS/Walcro in Davenport, IA

Work Schedule: Monday-Friday 7:30am-4:30pm

Pay: $19-$21/hr depending on experience

Essential Functions

Customer Service

• Greet and assist walk-in customers.
• Provide product information, recommendations, and solutions based on customer needs.
• Direct customers to appropriate products and displays.
• Answer incoming phone calls and respond to customer emails regarding products, pricing, and order information.
• Resolve customer concerns and escalate issues when necessary.

Sales

• Upsell and cross-sell products to maximize sales opportunities.
• Support sales representatives, customer care, and other departments as needed.
• Process sales orders and quotes.
• Participate in vendor events and various product trainings/demos.
• Approve e-commerce orders and keep approvals within SLA metrics.

Order Hygiene

• Manage open orders in the portal.
• Follow up with customers regarding their orders and meet order hygiene standards and procedures.

Warehouse Operational Support

• Support with basic order fulfillment.
• Perform cycle counts and inventory audits as needed.
• Perform other warehouse tasks as needed.

Safety & Housekeeping

• Follow OSHA and company safety regulations.
• Use proper lifting techniques and material handling procedures.
• Maintain showroom displays, product samples, and merchandising standards.
• Carry out other duties and responsibilities as may be assigned or required.

Education

• High School Diploma or Equivalent Degree.

Work Experience

• 0-1 year of customer service, sales, and/or showroom experience.
• Experience working with Point of Sales systems (POS).

Physical Demand and Work Environment

• Ability to work in a fast-paced environment.
• Basic math skills and reading comprehension skills.
• Ability to manage, reconcile and balance a cash drawer daily.
• Frequent bending, lifting, kneeling, and reaching.
• Ability to work at a computer for extended periods of time.
• Must be able to lift a minimum of 50 pounds independently and heavier items with assistance.
• Legally permitted to work in the United States.