MSP Systems Administrator

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

The Systems Administrator is responsible for the design, administration, optimization, and long-term reliability of server and endpoint infrastructure across both customer premises and cloud environments. This role serves as a subject matter expert and technical authority driving proactive improvements in security, automation, patching, and infrastructure standards. This role also provides mentoring to Tier 2 technicians and top tier escalation for complex issues.

This position requires a high degree of independence, sound technical judgment, and the ability to balance operational stability with continuous improvement across a diverse MSP environment.

RESPONSIBILITIES:

Infrastructure Ownership & Engineering

• Own the health, performance, and long-term stewardship of Windows and Linux server environments across customer and internal platforms
• Architect, implement, and maintain hybrid and cloud-first environments (Azure primarily; AWS/GCP familiarity beneficial)
• Lead server and infrastructure modernization efforts, including migrations, hardening, and standardization
• Serve as a senior technical advisor for complex infrastructure decisions and customer escalations

Security, Patch Management & Resilience

• Proactively evaluate, test, and deploy OS, application, and firmware patches, prioritizing stability, CVE mitigation, and business impact
• Design, validate, and regularly test backup, recovery, and disaster recovery strategies
• Participate in incident response activities, including root cause analysis and post-incident remediation
• Collaborate with security and compliance teams to align infrastructure with best practices and regulatory requirements

Escalation & Mentorship

• Act as a final escalation point for complex or high-impact issues unresolved by Tier 2 technicians
• Provide technical guidance, coaching, and mentorship to junior administrators and help desk staff
• Design and deliver effective solutions by converting complex technical requirements into clear, actionable outcomes for internal teams and customers

Process Improvement & Automation

• Evaluate existing systems, workflows, and procedures to identify opportunities for automation, standardization, and efficiency gains
• Develop and maintain PowerShell scripts and automation tools to reduce manual effort and improve consistency
• Drive documentation standards and contribute advanced resolutions and architectural guidance to the Tier 2 knowledgebase

Operational Excellence

• Manage assigned tickets and projects to completion, maintaining a strong balance between urgency, quality, and long-term outcomes
• Stay current on evolving technologies, security threats, and tooling relevant to managed services environments
• Participate in on-call rotations and planned after-hours work for maintenance or incident response.

EDUCATION:

• Bachelor of Science in Information Systems preferred or equivalent relevant job experience

EXPERIENCE:

• Bachelor’s degree in Information Systems, Computer Science, or a related field preferred, or equivalent combination of education and significant hands-on experience
• 5-7+ years of progressive experience in systems administration within complex, multi-tenant, or MSP environments OR
• Demonstrated senior-level capability with infrastructure ownership, architectural decision-making, and escalation leadership

Preferred Certifications (or equivalent experience)

• Microsoft Azure Administrator Associate (AZ-104) or higher
• Microsoft 365 Fundamentals (MS-900) or Enterprise-level Microsoft certifications
• Equivalent certifications in AWS or Google Cloud strongly considered
• Security-focused certifications are a plus (AZ-500, SC-300/400, etc.)

SKILLS / KNOWLEDGE / ABILITIES:

• Expert-level troubleshooting skills with a strong analytical and root-cause mindset
• Deep experience with:
  • Active Directory & Entra ID architecture and best practices
  • DNS, DHCP, Group Policy, and identity management
  • PowerShell scripting and automation
  • Virtualization platforms (VMware, Hyper-V)
  • Cloud networking and hybrid connectivity
• Strong working knowledge of:
  • Windows Server, Linux, and macOS environments
  • Backup, recovery, and business continuity strategies
  • Web-based and SaaS application support
• Proven ability to:
  • Lead through influence rather than authority
  • Communicate clearly with both technical and non-technical stakeholders
  • Operate independently with minimal oversight
• Availability for on-call rotation and after-hours work as required
• Ability to pass a Fingerprint-Based Background Check

REQUIREMENTS:

• Remain stationary for extended periods
• Ability to communicate information
• Ability to operate a computer

People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.

Get ready to plug into the perks at ALLO:

• Free internet? You bet. Plus, awesome discounts on other ALLO services.

• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.

• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.

• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.

• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.

• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

ALLO is a Drug Free and Tobacco Free Workplace.