Business Analysis Manager

At Alpha Bank we are shaping the future of banking in Greece.

Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers.

• We understand our Customers’ needs and design experiences around them.
• We work in partnership and invite diversity of skills and perspectives.
• We are forward-thinking and drive continuous improvement.
• We make things happen; we execute quickly and focus on what is essential.

If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you!

Join our team #AlphaBank

#WeAreAlpha #EnablingProgress #AlphaCulture #ValuesThatLead #OneTeamOnePurpose

Purpose

We are seeking a Business Analysis Manager to lead and develop the Business Analysis function, manage a team of more than 10 business analysis professionals and take ownership of the function’s strategy, governance, performance and resource planning.

The ideal candidate will ensure that business analysis practices support the Bank’s business and technology priorities, delivering consistent, high-quality outcomes across the team’s portfolio. The role combines strategic leadership with people management and close collaboration with senior stakeholders to ensure consistent, high-quality business analysis aligned with the Bank’s business and technology priorities.

What you will be doing

• Define, own and continuously evolve the Business Analysis operating model, governance framework, and standards, ensuring alignment with SDLC methodologies (e.g., Waterfall, Agile, hybrid) and IT/business strategy, maintaining a strategic view, to verify it remains fit for purpose.
• Oversee recruitment, onboarding, engagement of the team and lead capability development, including mentoring, career paths and succession planning, maintaining clear role expectations,
• Establish, define and monitor the BA performance framework, covering delivery predictability, quality, requirements traceability, stakeholder outcomes and resource utilization.
• Own the BA demand intake and prioritization process, balancing strategic priorities, delivery timelines, resource capacity and required capabilities.
• Oversees the deliverables’ quality, performance and execution for all initiatives in the team’s portfolio.
• Shaping analytical direction and methodology at organizational level.
• Build and maintain trusted relationships with senior Business and Technology stakeholders, representing the BA function in senior governance and forums.
• Drive continuous improvements in BA tools, methodologies, and knowledge management.

What you need to have

• Bachelor’s and/or Master’s degree in Business Administration, Economics, Science or a related discipline.
• Ten (10) to fifteen (15) years of total professional experience, including 8-12 years in banking and business analysis.
• Strong understanding of business architecture, data governance and management, and Software Development Life Cycle (SDLC) methodologies, together with familiarity with testing tools and techniques.
• In-depth knowledge of relevant banking products and processes, and the ability to translate business needs into clear, actionable requirements.
• Prove experience in strategic leadership, mentoring and team management skills, with the ability to delegate effectively, prioritize work and maintain a strong focus on results.
• Strong stakeholder management, negotiation and presentation skills, with the ability to resolve competing priorities and communicate decisions clearly.

What we offer

It’s all about our people. At Alpha Bank, you will enjoy:

• A friendly and collaborative working environment that supports taking initiative and action.
• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.
• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.
• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.
• Flexible working options.
• A competitive salary and benefits.

All applications will be acknowledged and treated in utmost confidence.