Field Engineer

Field Engineer

We are seeking a bilingual Field Engineer to provide on-site IT support across educational sites in the UAE. The role involves troubleshooting end-user devices, maintaining classroom technology and IT infrastructure, supporting Microsoft 365, and ensuring reliable day-to-day IT operations. The ideal candidate will have strong technical skills, a customer-focused approach, a valid UAE driving license, and a commitment to maintaining a safe and secure educational environment.

Key Responsibilities:

• Deliver first and second line support for all end-user devices, classroom technology and peripherals at the assigned sites.
• Perform routine server room checks - environmental, UPS status, backup job verification, physical equipment health.
• Carry out basic Windows Server administration under central direction - service restarts, patch validation, print and file service checks, event log review.
• Handle joiners, movers and leavers device provisioning together with associated Active Directory account tasks.
• Support examination sessions and computer lab readiness, including pre-examination device checks and standby cover during sessions.
• Maintain the local asset register, consumables stock and site documentation.
• Provide informal floor-walking support to teaching and administrative staff on Microsoft 365 and Teams.
• Provide first-line network support - patch panel work, switch port checks, access point replacement, Wi-Fi troubleshooting.
• Log, update and close all tickets accurately in the ITSM tool and escalate to L2/L3 with complete diagnostics.

Technical Skills Required:

• Windows 10/11 deployment, imaging and troubleshooting.
• Windows Server 2016/2019/2022 - basic administration, health checks, patch validation, physical rack work.
• Active Directory - account administration under delegated rights, basic GPO troubleshooting.
• Microsoft 365 - Outlook, Teams, OneDrive and SharePoint end-user support.
• Backup operations - job monitoring, media handling, restore requests.
• Networking - TCP/IP, DNS, DHCP, VLAN awareness, structured cabling, Wi-Fi troubleshooting.
• Hardware break-fix on Dell, HP and Lenovo estates including printers and scanners.
• Classroom and lab technology - interactive panels, projectors, visualisers, classroom audio.
• ITSM tooling proficiency.

Education & Certifications:

• Diploma or Bachelor's degree in IT, Computer Science or a related discipline.
• CompTIA A+ or Microsoft fundamentals certification preferred.
• ITIL Foundation an advantage.
• Prior experience supporting education-sector IT estate is a strong plus. Familiarity with academic-calendar-driven service demand, examination periods, classroom technology and safeguarding obligations will be considered favourably.

Other Requirements:

• Willing to work term shift patterns and support 24/7
• Clean police clearance - mandatory for deployment
• Understanding of child-safeguarding obligations when working in an educational environment.

Driving License:

• Valid UAE driving license - mandatory.

Language:

• Bilingual English and Arabic - required.