Estate Operations Manager

Job Summary

• We are seeking an experienced and results-driven Estate Operations Manager to oversee the day-to-day operations and service delivery of a premium residential estate.
• The successful candidate will be responsible for ensuring efficient estate operations, excellent resident experience, effective management of service providers, and the proper maintenance and protection of the estate's assets and infrastructure.

Key Responsibilities

• Oversee the overall day-to-day operations and administration of the residential estate.
• Ensure the effective delivery of facility management, maintenance, security, cleaning, landscaping, waste management, and other estate services.
• Manage relationships with residents, property owners, contractors, vendors and other key stakeholders.
• Develop and monitor estate operational plans, budgets and service delivery standards.
• Supervise and coordinate estate staff, service providers and contractors to ensure quality and timely delivery.
• Monitor the condition and functionality of estate infrastructure, buildings, utilities and common areas.
• Ensure timely resolution of residents' complaints, requests and service issues.
• Monitor service charge administration and ensure effective utilisation of approved budgets.
• Conduct regular inspections of the estate and ensure identified defects and operational issues are promptly addressed.
• Ensure compliance with relevant HSE, environmental, statutory and estate regulations.
• Coordinate preventive and corrective maintenance activities.
• Monitor contractors' performance against agreed service levels, contracts and KPIs.
• Prepare periodic operational, financial and performance reports for management.
• Identify opportunities to improve operational efficiency, reduce costs and enhance residents' experience.
• Ensure proper documentation, records and asset registers are maintained.
• Support the implementation and enforcement of estate policies, rules and regulations.
• Manage emergencies and coordinate appropriate responses to operational incidents.
• Drive continuous improvement in estate operations, service quality and resident satisfaction.

Qualifications

• First degree in Estate Management, Property Management, Real Estate or a related discipline.
• Minimum of 7 years' relevant professional experience, preferably within residential estate, property or facilities management.
• Must be a Registered Estate Surveyor and Valuer (ESV).
• Must be a member of the Estate Surveyors and Valuers Registration Board of Nigeria (ESVARBON) and a member of the Estate Surveyors and Valuers Association of Nigeria (ESVABON/ESABON).
• Proven experience managing residential estates or large-scale property operations.
• Strong knowledge of estate management, property maintenance, service charge administration, and facilities operations.
• Experience managing contractors, vendors and multidisciplinary service teams.
• Strong understanding of health, safety, environmental and regulatory requirements.
• Excellent stakeholder and resident relationship management skills.
• Strong budgeting, reporting, negotiation and problem-solving abilities.
• Proficiency in Microsoft Office and relevant property/facility management systems.
• Strong leadership, communication and interpersonal skills.

Key Competencies:

• Estate & Property Operations Management
• Facilities & Maintenance Management
• Resident/Client Relationship Management
• Contractor & Vendor Management
• Budget & Cost Management
• Team Leadership
• Problem-Solving & Decision-Making
• Health, Safety & Environmental Compliance
• Service Quality Management
• Conflict Resolution
• Communication & Stakeholder Management
• Operational Planning & Reporting.