SEMCO - Billing Analyst

Job Description

Position Summary

The Billing Analyst is responsible for the management of billing activities related to Transportation and Gas Customer Choice. This role is pivotal in validating daily readings using PowerSpring along with the management of pool and supplier accounts in SEMCO's gas nomination and billing system. This role is responsible for recommending process enhancements and performing system testing. The Billing Analyst collaborates with various departments to maintain accurate data and billing practices for customer accounts, directly contributing to the company's operational efficiency and customer satisfaction. This position is essential for driving process improvements, ensuring system reliability, supporting regulatory compliance, and enhancing the overall customer experience.

Tasks and Responsibilities

• Billing Process Analysis: Analyze key billing processes to enhance the customer experience and continuously improve the webPipeline and enQuesta billing systems.
• Manage the PowerSpring Application: Oversees daily readings and manage the integration with webPipeline.
• Billing Verification: Verify billing (usage/rates and special charges, including special contracts).
• Cross-Functional Collaboration: Work closely with other departments such as Gas Control, Operations, Marketing and Business Applications to ensure seamless billing operations and address any issues that arise.
• Process Improvement & Project Management: Drive and support process improvements and provide project management support for webPipeline and other customer service-related projects.
• Change Management: Submit new change requests and enhancements to the Business Applications team, drive the requirements, and perform post-deployment testing and quality assurance.
• Collections: Work closely with the Key Account Executives to resolve billing disputes quickly, ensuring that any discrepancies are addressed and corrected.
• Compliance & Audit Support: Ensure all billing activities comply with regulatory requirements and SOX controls. Support internal and external audits as needed.
• Data Analysis & Reporting: Analyze billing data to identify trends, discrepancies, and opportunities for improvement. Generate regular reports and performance metrics.
• Data Requests: Support and compile internal and external data requests, as required.
• Policy Maintenance: Maintain and update policies and procedures for responsible areas.
• Job Scheduling: Manage daily job scheduling for various batch processes including billing, penalty assessment, cash uploads, etc.)
• Third Party Damage Billings: Review and maintain records associated with third-party damages; ensure timely and accurate billings to support revenue recovery.
• Other Duties as Assigned Qualifications, Skills and Abilities
• Bachelor’s degree in Business, Statistics, Finance, Economics, Engineering or a related field.
• Without a bachelor’s degree: With a high school diploma or G.E.D., an additional 4 years of the required experience may be substituted; with an associate degree, an additional 2 years of required experience may be substituted.
• Minimum of 5 years of experience with related technologies/tools and working knowledge of enterprise financial and billing systems
• Demonstrated strong technical and business background with emphasis on analytical skills.
• Demonstrated ability to logically analyze and solve business problems.
• Demonstrated ability to establish rapport and effective working relationships with business stakeholders.
• Demonstrated ability to effectively communicate verbally and in writing to diverse audiences.
• Proven ability to use computer software and applications, including Microsoft Office to share, retrieve, research and present business information.

We offer a competitive salary range of $69,000 to $100,200 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provides affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions - from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.