Software Support Engineer

karriere.at/jobs/10030495

Software Support Engineer

Full-Time (38,5 h/W)

About this job

Employment type

Full Time (Permanent employment)

Salary

3,500 EUR to 4,500 EUR monthly

Seniority level

Professional Experience

Work model

On-site

Place of work

Wien 1. Bezirk (Innere Stadt)

Field of work

Consulting, IT, Data Processing

Unfilled vacancies

1 vacancy unfilled for this position

About the company

Employer

Altova GmbH

Number of employees

51 - 100 employees

Locations

Wien

As a Software Support Engineer at Altova, you'll be the trusted expert customers turn to when they need guidance, solutions, and best practices. You'll help users apply Altova software to real-world requirements, diagnose and resolve issues, and feed product insights back to our developers, testers, and technical writers. You'll communicate confidently in both technical and business contexts and enjoy moving between customer conversations and deep technical problem-solving.

What You'll Work With

Altova builds

• Windows desktop developer tools for XML, JSON, EDI, ETL, databases, UML, XBRL, and more
• High-performance server applications for Windows and Linux using the same technologies
• Rapid application development tools and server applications for mobile platforms
• Regulatory solutions (e.g., CbCR, EBA, ESEF, Solvency II, WIP) delivered via mobile apps or Excel VSTO add-ins

What You'll Do

• Advise customers on how to implement Altova products to meet their goals
• Troubleshoot and resolve technical issues; reproduce, analyze, and document findings
• Communicate clearly with customers via email, phone, chat, remote desktop, and video
• Collaborate with internal engineering, QA, and documentation teams on technical matters
• Capture customer feedback and contribute to product quality and usability

What You Bring

• Language skills: Excellent English (C1). German is a plus
• Communication: Clear, concise writing and speaking in technical and business settings
• Customer support experience: Providing technical support across email/phone/chat/remote tools

Technical Strengths (any mix of the following is welcome)

• XML ecosystem: XML Schema, XSLT, XPath, XQuery, XBRL, UML
• JSON: JSON, JSON Schema, JSON Lines
• EDI: EDIFACT, X12
• Databases & SQL: Driver configuration; working across dev/test/prod; JDBC/ODBC/ADO
• App delivery: Familiarity with mobile app development & deployment (Android, iOS, Windows, HTML5)
• Systems: VM usage; installing/configuring Windows & Linux; containerization (e.g., Docker)
• Generalist mindset: Broad knowledge of software development processes and Internet technologies

What We Offer:

• A full-time or part-time position in a dynamic and engaging work environment located in the vibrant 1st district of Vienna. The role provides an opportunity to develop professionally within the realms of technical support. Enjoy a balanced work-life experience with flex-time and innovative teamwork.
• A public transportation pass for Kernzone Wien.
• No Travel required

Details about this job

Full Time (Permanent employment)

• Monday to Friday
• 38,5 hours

Place of work

• Wien 1. Bezirk (Innere Stadt)

Must-have skills

• Technical Support
• Analytical Skills
• Enjoy Learning New Technologies

Required languages

• English C1

Nice-to-have languages

• German B2

Details about this job

Full Time (Permanent employment)

• Monday to Friday
• 38,5 hours

Place of work

• Wien 1. Bezirk (Innere Stadt)

Must-have skills

• Technical Support
• Analytical Skills
• Enjoy Learning New Technologies

Required languages

• English C1

Nice-to-have languages

• German B2

Salary

The collective agreement minimum salary is 3,267 EUR gross per month (on a 38.5-hour basis). The actual salary range amounts to 3,500 EUR to 4,500 EUR gross per month (on a 38.5-hour basis) depending on the actual experiance. The salary is paid 14 times per year. The collective agreement Informationstechnologie, Datenverarbeitung (IT) applies.

CA Min CA minimum salary 3,267 EUR

3,500 EUR

4,500 EUR

Overtime

Any accrued overtime is compensated in the form of time off.

Benefits Transportation allowance Company doctor Flexible working hours Transportation allowance Company doctor Flexible working hours

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All infos regarding your application Required application documents:

• Résumé
• Cover letter

Contact person

Thomas Kefer

Please include:

• A brief cover letter describing how you meet the criteria and how your experience sets you up for success as a Software Support Engineer at Altova
• Confirmation of your legal permission to work in Austria

We look forward to hearing from you!

www.altova.com/de/