Technicien Support Technique Hotliner

Altra Call · IT Help Desk & Service Desk · Call Center Services · 5 days ago
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Location
In office (Tunisia)

First seen by Alion on Nov 6, 2026.

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Altra Call

Altra Call is a call centre and customer support company based in Sousse, Tunisia. It provides French-language IT helpdesk services for client companies and employs technicians who solve users' technical problems. The company is headquartered in Tunisia.
altra-call.com · IT Help Desk & Service Desk · Call Center Services

Altra Call recrute

Technicien Support Technique Hotliner
Pour assurer le support à distance pour le compte de son client.
Vous êtes passionné(e) par l’assistance technique et vous avez le sens du service client ?

› Missions principales
• Assurer la prise d’appels et la gestion des messages.
• Créer et suivre les tickets via l’outil de gestion dédié.
• Diagnostiquer, orienter et résoudre les incidents techniques.
• Assurer un support efficace et professionnel aux utilisateurs.
• Escalader les incidents complexes si nécessaire.

› Profil recherché
• Formation en informatique (BTS, Licence ou équivalent).
• Expérience réussie de 2 à 3 ans minimum dans un poste similaire (support technique / helpdesk / hotline).
• Excellente maîtrise des systèmes d’exploitation Windows et des logiciels courants.
• Bon niveau de français à l’oral et à l’écrit.
• Sens de l’écoute, esprit d’analyse et réactivité.

› Nous offrons
• Environnement de travail dynamique.
• Opportunité d’évolution professionnelle.
• Formation continue.

Comment postuler :
Cette opportunité vous intéresse et votre profil correspond ? Envoyez-nous votre CV via le formulaire [email protected]

Pays / Ville › Tunisie, Sousse
Téléphone › 58300195
Adresse › 90 Av. Léopold Senghor, Sousse 4000
Site web › https://altra-call.com/

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