Junior Application Support Administrator
Confirmed on the employer's own hiring board on Nov 3, 2026. First seen by Alion on Nov 2, 2026.
Introduction
Business Unit: Altron Digital Business
Department: Software Engineering
Location: Woodmead, Johannesburg
Appointment Type: Permanent
The Application Support Engineer will work as part of a high performing, innovative team, providing application support/investigation/fault administration on client applications. Logging calls through Remedy on any discrepancies. Management of Subscriber Profiles, services, and packages. Synchronizing of Subscriber services between applications.
Note: Due to text limitations within the CRS system, this advertisement provides a summary of the role, responsibilities, and requirements. Additional responsibilities may apply in accordance with the full approved job specification.
Required Tasks
Managing of subscribers’ profile on client platform
Ensuring quality billing on client platform
Diagnose?and resolve?problems,?escalating and communicating?issues?where appropriate?
Manage subscriber VAS activations & deactivations
Investigation of incidents and data analysis
Manage incidents and escalate to development and other support teams
Identify and recommend continual improvement measures
Willingness to work weekend shifts
Hybrid - required to be in-office (client site) 3 times a week
Basic troubleshooting of application and system errors.
Ability to follow documented processes and escalate issues appropriately.
Competence in using standard office software (Excel, Outlook, etc.).
Exposure to automation tools or scripting and SQL (desirable).
Requirements
Qualification
3-year Information Technology Diploma (preferable) or any IT Qualification
Knowledge and Experience:
Minimum 2 years’ experience in Application Support
Oracle Database and SQL experience
Excellent documentation skills
Strong communication skills
Ability to be a team player
1 year of EPPIX and ICAP knowledge will be advantageous
MS Office Applications (Excel)
Basic understanding of incident, problem, and change management processes.
Familiarity with ticketing systems and logging tools (Remedy, Helios, etc.) is advantageous.
General Comment/s
This is a hybrid model position, requires 3 days onsite.