Claims Data Analyst

Job Title

PURPOSE OF THE ROLE

The Claims Data Analyst is responsible for investigating claims arising from financial losses associated with the use of Amadeus products and solutions. The role focuses on ensuring the accuracy and quality of claims investigations, identifying root causes, and providing actionable insights to support effective decision-making and continuous process improvement.

The role works closely with internal and external stakeholders to analyse claims data, develop reports and dashboards, and provide subject matter expertise in resolving claims-related issues while ensuring compliance with established industry and organisational standards.

The role also supports the monitoring of team activities to ensure claims are handled consistently and in accordance with established processes and procedures.

MAIN ROLES & RESPONSIBILITIES

- Claims Investigation & Resolution

• Develop strong functional expertise in relevant Amadeus products and areas, including ATC, NPC and PRI, to support the investigation and resolution of claims received or escalated by Amadeus customers.
• Conduct detailed investigations, quality analysis and quality checks on claims to ensure accuracy, completeness and appropriate resolution.
• Identify root causes of claims and provide clear recommendations for resolution and corrective actions.
• Support complex or escalated claims by providing subject matter expertise and guidance.

- Claims Process & Quality Management

• Ensure claims are handled in accordance with established processes, procedures and quality standards.
• Monitor adherence to claims procedures and support consistent application of processes across the team.
• Actively contribute to the development and improvement of processes and procedures required to achieve operational and quality targets.
• Identify opportunities to improve claims accuracy, efficiency and overall process effectiveness.

- Claims Data Analysis & Reporting

• Extract, analyse and interpret claims data from Amadeus systems.
• Identify trends, anomalies, recurring issues and root causes of claims discrepancies.
• Develop reports, dashboards and actionable insights to support operational and business decision-making.
• Use data insights to recommend improvements to claims processing, quality and efficiency.

- Stakeholder Collaboration

• Collaborate with customers, Claims Payment, Operations and other relevant teams to understand business requirements and resolve claims-related issues.
• Work closely with Commercial teams, Product Development teams and industry experts to investigate issues and identify appropriate solutions.
• Communicate findings, trends and recommendations clearly to relevant stakeholders.
• Provide recommendations for process optimisation and operational adjustments based on claims analysis.

- Transversal Projects

• Participate in transversal projects and initiatives assigned by the manager.
• Collaborate with relevant stakeholders and provide claims-related data, analysis and insights to support the timely delivery of project requirements.
• Contribute subject matter expertise to initiatives aimed at improving claims processes, customer experience and operational performance.

RELEVANT WORK EXPERIENCE & SKILLS

• Minimum 3-5 years in Customer Services or 3 years in airline/travel agency experience.
• Understanding of the airlines/GDS/agency environment and ticketing.
• Experience in data analysis and reporting.
• Proficiency in using claims management software and tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Familiarity with industry regulations and compliance standards.

Note: Applicants must hold a valid work permit to be eligible for consideration.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.