Senior Manager, Hardware Deployment

Job Title

Summary

Lead global hardware deployment initiatives across the Amadeus AirOps portfolio, powering Self Service, Seamless Journey, and Border Management solutions worldwide. Build and inspire a high-performing deployment team to deliver projects on time, drive customer satisfaction, and secure revenue outcomes. Own the end-to-end deployment strategy, including stakeholder alignment, resource planning, risk management, and governance across a complex global landscape. Champion quality, innovation, and continuous improvement while acting as a trusted hardware deployment expert across AirOps.

Key Responsibilities

• Lead and develop a high-performing global hardware deployment team.
• Deliver complex deployment projects on time, within budget, and to quality standards.
• Manage deployment planning, prioritization, and resource allocation across the portfolio.
• Identify and mitigate delivery, technical, and operational risks.
• Provide regular status updates and performance reporting to stakeholders.
• Support cutover planning, testing, and production deployments.
• Own deployment cost estimates and resource forecasts.
• Act as the technical expert for hardware deployment solutions and airport systems.
• Drive resolution of complex technical and operational challenges.
• Conduct feasibility assessments and contribute to strategic decision-making.
• Provide customer and on-site support during critical deployment phases.
• Ensure compliance with health, safety, and deployment standards.
• Partner with customers to define requirements and implementation plans.
• Collaborate with Product, R&D, and operational teams to improve delivery outcomes.
• Drive continuous improvement, scalability, and standardization of deployment processes.
• Build strong stakeholder relationships and mentor teams across the organization.

About the ideal candidate:

• University degree in Electromechanical Engineering, Hardware Engineering, Quantity Surveying, or related field (or equivalent experience);
• Accredited in Project Management methodologies and Health & Safety;
• 10+ years of experience in the Air Transport Industry;
• 10+ years of proven people management and senior leadership experience;
• Recognized expert in self-service, electromechanical, and baggage handling hardware solutions;
• Strong expertise in Auto Bag Drop, kiosks, biometrics, self-service, and automation;
• Solid understanding of the airport ecosystem and airline operational environments;
• Knowledge of software development and hardware manufacturing life cycles;
• Strong understanding of airline IT systems, competitive products, and business practices (Reservations, Inventory, DCS);
• Excellent written and spoken English, with strong communication skills at all organizational levels;
• Willingness and availability to travel as required.

What we can offer you:

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, pension plan, travel, and healthcare insurance, as well as lunch allowance and other benefits.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.