Regional IT Manager - EMEA

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Role

As Corporate Regional IT Manager EMEA based in the London Corporate Office, you will lead IT operations and service delivery across Aman hotels and resorts in the region, including support for regional offices in London, Switzerland and Dubai. You will manage a team spread across multiple countries and time zones, setting priorities, delegating effectively and holding local teams accountable for outcomes, while maintaining direct ownership of your home regional office. You will act as the senior technology point of contact for regional business leaders, translate group IT strategy into regional execution and ensure consistent, secure and high-quality technology services across every location you support.

Responsibilities

• Lead and develop a high-performing team of IT professionals across EMEA, fostering collaboration, accountability and professional growth.
• Oversee IT operations across multiple offices, ensuring consistent service delivery, effective resource planning and seamless support across time zones.
• Drive service excellence by managing end-user support, infrastructure, networking and workplace technology platforms.
• Monitor service performance through KPIs and SLAs, identifying opportunities for continuous improvement and operational efficiency.
• Lead major incident management, problem resolution and escalation processes while maintaining business continuity.
• Manage regional IT budgets, vendor relationships, licensing, and technology lifecycle planning to ensure cost-effective operations.
• Oversee cloud and on-premises infrastructure, including Microsoft 365, Azure, Entra ID, Active Directory, networking and endpoint management solutions.
• Champion cybersecurity, compliance and data protection standards, ensuring adherence to corporate policies and regulatory requirements.
• Deliver strategic technology projects, including office openings, infrastructure upgrades, cloud initiatives, security programs and digital transformation efforts.
• Act as a trusted technology partner to business leaders, providing strategic guidance and translating business needs into scalable IT solutions.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• 10+ years' experience in IT infrastructure and operations, including 5+ years leading IT teams.
• Proven success managing geographically dispersed teams across multiple countries and time zones.
• Strong leadership skills with the ability to delegate effectively, balance competing priorities and maintain operational oversight.
• Expertise in Microsoft technologies including Windows Server, Active Directory, Entra ID, Microsoft 365, Intune and Conditional Access.
• Experience managing Azure environments, including governance, security and cost optimisation.
• Strong networking experience with enterprise platforms such as Cisco Meraki, Fortinet and Ruckus.
• Demonstrated experience managing IT budgets, vendors and managed service providers.
• Knowledge of data privacy, cybersecurity and compliance frameworks, including GDPR and PCI DSS.
• Excellent communication and stakeholder management skills, with the ability to influence at senior leadership level.