Account Manager, RBS Flex org

About Amazon: Work hard. Have fun. Make history. At Amazon it is expected no more and no less from you. Ever since Amazon opened its remote doors, it has been an aim to become the most customer-centric company in the world. How is this achieved? By having people like you who make sure that customers find everything they are looking for online - at great prices and convenience. Both Amazon and sellers who list their products on the sites already offer millions of new and used items in a wide range of categories. Come and experience a company that reinvents itself every day. Immerse yourself in an environment that is fast-paced, expanding and is continuously inventing new efficiencies and offering great opportunity for its customers and for you! You'll help Amazon create the Earth's greatest shopping experience - a store featuring more products and brands with the most compelling content compared to any other online or offline store. This is a great platform from which to launch a career with Amazon.

The mission of the Retail Business Services Ramp Vendor Management team is to own newly onboarded vendors including end-to-end account management post launch.

We are looking for a bright, customer centric, data driven, and creative candidate to join our team. The successful Account Manager is an effective listener, communicator and problem-solver with expertise in process optimizations and systems thinking.

As an Account Manager of RBS Ramp Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing newly onboarded vendors. You will work with new vendors throughout the year, continuously improve processes, influence and interact with business and technical teams to create and improve process automation and vendor tools. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners.

A Day in Life:

You will manage various activities throughout the day including, contacting vendors on our main areas of focus:

1) Educate new suppliers on Amazon’s tools and systems to enable them to become self-sufficient in managing their catalog, inventory, and performance

2) remove operational blockers and deliver best possible customer experience,

3) Achieve business and financial objectives to drive growth of Amazon’s business

4) Own new vendors post recruitment including end-to-end sales cycle from prospecting to account management post launch

You will manage business escalations, dive deep into our processes and tools to find efficient and sustainable solutions. Your day will include managing programs or projects, on your own or with stakeholders, to ultimately improve our business outcomes, through processes, tools, trainings.

Key Responsibilities:

- Manage vendor relationships, negotiate contracts and execute pricing strategies.

- Identify new opportunities across a large number of brands, develop and execute project plans.

- Own the design, development, and maintenance of ongoing metrics, reports etc. to drive key business decisions.

Basic qualifications

- 3+ years of sales or account management experience

- Bachelor's degree

- Experience analyzing data and best practices to assess performance drivers

Preferred qualifications

- 3+ years of industry work experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.