Audit Manager II, Audits & Insights Team

Audit Manager II, Risk in AIT leads a team of and Managers and senior auditors who perform audits and deep dives to identify defects and generate insights and through a partnership with core business teams, contribute to key goals that help improve Seller/Buyer experience on Amazon.

Key job responsibilities

1. Manage day-to-day operations of a team of senior auditors including planning of program audits, quality control, audit task allocation and reporting

2. Oversee the hiring & training of new team members and support their development

3. Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis

4. Work closely with Process Improvement PM on weekly flash to identify any key learnings /findings and metrics with regards to Ops Process Adherence, Program Improvement Opportunity, Escalation Management opportunity.

5. Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency.

6. Communicate effectively with other operations and/or program managers regarding risks, mitigation strategies, and success of QA Program

7. Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable

8. Utilize strategic thinking to plan/develop team and site growth to support program delivery

9. Troubleshoot and resolve operational issues

10. Lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues

11. Highlight weekly best performers by partnering with employee experience manager and bring out the best in the team.

A day in the life

The AIT Audit Manager II will work with their team to ensure audit delivery and generate key insights. They will coordinate with internal AIT stakeholder and external stakeholders to provide outputs of the audits, establish feedback mechanisms for operations, and communicate with leadership the efficacy of audits being executed.

About the team

The Audits & Insights Team (AIT) strives to ensure that Amazon's Seller and Buyer policies are effectively implemented by the investigation and automation mechanisms within the Selling Partner Services (SPS). We achieve this by - (1) Defect Identification and Remediation: keep Amazon stores safe and trustworthy for customers (Buyers & Sellers), by ensuring that they fully conform to our established policies and by identifying and ensuring the reversal of any incorrect actions (2) Metrics reporting: measure investigation, policy and process performance, and share the defects via periodic reports with the relevant stakeholders and (3) Insight generation and Recommendation: identify the gap and propose solutions to bridge gaps in policies, automation or tools and work with the business, policy, tech, operations etc. teams and taking those solutions to the implementation phase.

Basic qualifications

- 3+ years of auditing business processes, risk mitigation, program compliance or internal audits experience

- 5+ years of work in relevant industries such as law, customer service, investigations, risk, compliance or project management experience

- Experience with all Microsoft Office applications

- Bachelor's degree or equivalent

- Experience using data and metrics to back up assumptions and implement effective solutions

Preferred qualifications

- Master's degree or equivalent

- Lean Six Sigma Green Belt or Black Belt certification

- Experience in project management

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