Broker Operations Manager II, AWS Cloud Logistics (ACL)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS APAC Brokerage Ops Team seeks a motivated Brokerage Operations Manager to drive and optimize our customs operations across the region. In this role, you will lead process improvements, standardize operational procedures, and execute strategic initiatives while maintaining tactical excellence in day-to-day operations. You will operate autonomously in managing customs brokerage operations, developing performance metrics, and establishing best practices.

The ideal candidate will bring strong experience in logistics and transportation operations, with demonstrated ability to learn complex regulatory environments and troubleshoot operational challenges independently. Success in this role requires project management skills to lead operational initiatives, drive process automation, and collaborate effectively with cross-functional stakeholders. This position offers opportunities to influence regional strategy and drive operational excellence within AWS logistics operations.

Key job responsibilities

VENDOR MANAGEMENT

- Manage customs broker relationships and drive performance improvement initiatives across the region

- Own broker performance metrics and reporting, providing data-driven insights for business decisions

- Coordinate and standardize customs clearance processes across AWS sites/programs

- Resolve complex broker issues and implement preventive measures

OPERATIONAL EXCELLENCE

- Analyze operational data to identify and execute process improvements

- Drive cross-functional collaboration to optimize import/export operations

- Lead automation projects and implement solutions for recurring customs clearance challenges

- Develop and track operational metrics to enhance efficiency and reduce clearance delays

A day in the life

In this role, you will manage customs brokerage operations across APAC, working with key stakeholders including Transportation teams, Finance, AWS service teams, and Trade Compliance partners. Your activities include:

- Drive operational performance through daily management of customs brokers, resolving complex clearance issues

- Monitor and analyze clearance metrics, implementing solutions to reduce delays and documentation gaps

- Partner with internal teams to optimize documentation flow and ensure broker compliance with trade requirements

- Lead broker performance reviews and develop action plans to address service gaps

- Own performance reporting and analytics for regional leadership

- Lead process automation initiatives to improve operational efficiency

About the team

This is an exciting opportunity to join a growing, high-impact team. AWS Cloud Logistics manages a continuously evolving portfolio of shipments and warehousing operations through a worldwide supply chain. We deliver the right product at the right time, cost, and place - ensuring our AWS supply chain is reliable, scalable, and cost-optimized. The data governance function is critical to how we operate: every planning decision, every operational escalation, and every system automation depends on accurate, timely data flowing through our ecosystem.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic qualifications

- Bachelor's degree in Supply Chain, Business, Engineering, Finance, or a related technical field

- 5+ years of hands-on experience in customs brokerage operations and international logistics

- Demonstrated expertise in customs regulations, documentation, and compliance procedures

- Experience managing cross-border shipments and resolving customs clearance issues

Preferred qualifications

- Experience in data center, cloud computing, or technology industry operations is preferred

- Strong communication skills with ability to present information clearly to various stakeholders, including leadership

- Familiarity with customs management systems and/or trade documentation platforms

- Experience working in fast-paced, tech-driven environments

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.