Data Center Engineering Operations Cluster Manager, DCC Communities

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Join this highly visible team in a highly visible role.

The ATL Cluster is a fast growing region with many growth opportunities. Don't hesitate to reach out about this highly impactful, highly visible role.

The Infrastructure Operations organization is looking for an extraordinary individual with proven and tested leadership and management skills as a leader in our facilities operations organization in Atlanta as a Data Center Engineering Operations (DCEO) Cluster Manager.

DCEO Cluster Manager is one of our most senior management roles in Atlanta. In this role, you will be responsible for leading a large organization, managing Area Managers and/or Facility Managers who own data center facility infrastructure. In other words, DCEO Cluster Manager is ultimately in charge of managing multiple data centers.

The pace, scale, and growth of Amazon’s data center platform will challenge you. Our uncompromisingly high standards as we continually seek to innovate on behalf of our customers will push you to new levels of creativity. At this level Amazon is unique in that we seek experienced senior leaders who have evolved to be highly strategic in their approach to managing their business unit, yet understand how to lead large teams by example who will not hesitate to roll up their sleeves when tactical needs dictate it.

The ideal candidate for this role will have a strong understanding in data center/mission critical MEP infrastructure. You will be the single point of the contact for all facility related issues from Atlanta team and work as the technical resource to support Regional Cluster Manager. You will solely be responsible for maintaining 100% service uptime in your Cluster. You have a very high-level view of your organization but you will need to deep dive into details as needed. You will also be interacting with global team on a daily basis by representing Atlanta Data Center Engineering Operations team.

If you are passionate about the Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you’ve been looking for!

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

- Hiring, managing, and developing the operations management team including facility managers, area managers, chief engineers, facility technicians.

- Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance

- Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.

- Build and maintain sustainable organizational structure.

- Work with business development, real estate, engineering and construction team to forecast staffing and maintain.

- Mentor and develop employees.

- Hiring strategy and participation in recruiting events.

- Operation and maintenance of mechanical, electrical, and controls systems for Amazon data centers to include preventive maintenance, corrective maintenance, and change management.

- Manage all facility related repairs in a timely manner

- Daily/weekly/monthly/Data Center Engineering Operations meetings and reporting.

- Run weekly availability meeting and report outcomes.

- Liaise with global team on global initiatives as well as process and procedures, implement those initiatives locally in Atlanta.

- Vendor management of colocation data center services providers to meet or exceed contracted performance SLA’s.

- Safety, security, and availability incident response, incident management, incident resolution, and root cause analysis.

- Cost management including OPEX and CAPEX associated with all data centers you are in charge.

- Continuous improvement of operational processes, procedures, methods, and tools.

- Lead and manage energy efficiency initiatives in your Cluster.

- Support capacity planning and management

Basic qualifications

- 5+ years of design, construction or program management in mission critical facilities experience

- 5+ years of general contractor and vendor management work (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution experience

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units

- Experience hiring, developing, and managing high-performing technical teams

Preferred qualifications

- Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, and OSHA

- Experience owning the operation of a mission-critical team or product

- Experience with large-scale technical operations or large-scale compute farms

- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, LITHIA SPRINGS - 153,200.00 - 254,500.00 USD annually