Data Center Infrastructure Delivery Manager

Transform the backbone of digital infrastructure by leading a dynamic team that builds and maintains the critical networks powering global technology. In this role, you'll drive operational excellence, optimize data center deployment strategies, and create seamless connectivity solutions that support Amazon's massive technological ecosystem.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the clouds running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key job responsibilities

The ideal candidate will possess a technology background that enables them to understand the complexities of the sophisticated network architecture of Amazon data centers. To be a qualified candidate for this role you must have experience operating in large-scale data center or a background in telecom networks and display a demonstrated ability to think broadly and strategically, as this is needed to align the future of Infrastructure Delivery with the larger objectives of the business.

You will be responsible for managing a group of technicians who are installing and building server rack capacity for our customers. You must be passionate about Customer Experience, think and act globally and want to contribute to innovations in Data Center Infrastructure.

Managing and developing teams of technicians and engineers, providing both technical and leadership expertise and ensuring the highest levels of performance.

Delivering capacity to existing Data Centers

Helping build and bring online new Data Centers

Constantly improving all our processes and procedures. We believe there is nothing we cannot improve

Assisting & managing relationships with external vendors & contractors

Liaising with internal teams & management groups

Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers

Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes

Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements

Ability to travel to or commute between data center locations as needed

Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Travel frequency will vary based on business needs and operational status of assigned facility

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

A day in the life

Your morning may start with a team huddle to review overnight tickets and align on the day's priorities. From there, you could be walking the data center floor with your technicians, verifying that maintenance tasks are on track and safety standards are met. After lunch, you might hold a one-on-one with a team member to discuss their development goals, then join a cross-team call to coordinate an upcoming capacity project. You will regularly review operational metrics and look for opportunities to refine processes that keep your team running efficiently.

About the team

Our Data Center Operations team is responsible for the reliable, day-to-day functioning of Amazon's data center infrastructure. We are a collaborative group of engineers, technicians, and managers who work together to ensure our facilities operate safely and efficiently at all times. Our mission is to deliver uninterrupted service to customers while continuously improving how we work. As we grow, we are investing in new tools, automation, and talent development initiatives - and we are looking for leaders who are excited to help shape that future.

Basic qualifications

- 2+ years of in a data center technology role experience

- 2+ years of network cabling, optic types, and test equipment experience, or experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies

- 2+ years of management/team lead function experience

Preferred qualifications

- Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles

- Understanding of networking infrastructure topology

- Certifications in a relevant field (CCENT, Network+, CCNA)

- Work a flexible schedule including weekends, nights, and holidays

- Behavioral interviewing and hiring experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Wilmer - 78,400.00 - 137,300.00 USD annually