DCEO Cluster Manager, Infrastructure Operations

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.

Amazon Web Services (AWS) is seeking a Data Center Engineering Operations (DCEO) Cluster Manager to join the Global Infrastructure Operations organization and serve as a technical resource and leader within data centers. The position will help ensure overall availability and reliability to meet or exceed defined service level agreements of data center operations in a specific region. The DCEO Cluster Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data centers. This role will assist in maintaining high reliability and performance while keeping the operating costs of the facilities at a minimum. This equipment supports mission-critical servers and must maintain a 99.9999% uptime.

This role acts as Amazon’s front line when it comes to electrical and mechanical equipment troubleshooting. The team will maintain, operate, and troubleshoot mission critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3-phase electrical systems that include switchgear, UPS units, PDCs, and busways, among others. Mechanical equipment may include various types of computer room cooling units, chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.

Key job responsibilities

Oversee all aspects of the data center's critical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers

Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience across multiple shift schedules

Manage teams of 24x7 engineering technicians and Facility Managers in all facets of their career

Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion

Ensure staffing levels are maintained and grow with expansions

Be actively involved in ongoing construction activities

Coordinate daily with a multitude of third party vendors ensuring adherence to contracted SLAs

Effectively and efficiently manage the operations budget and expenditures

A day in the life

Your normal day will be anything but normal. You have the opportunity to manage a high performing team that is tasked with the Operations & Maintenance (O&M) of a unique critical infrastructure environment. The team knows their roles, and they know how to succeed. Managing and sharing in their success is exciting and rewarding. High performing partner teams are woven into every step of the O&M, the acceptance of construction, management of the security parameters, and the overall safety, security, and availability considerations.

Basic qualifications

- Experience hiring, developing, and managing high-performing technical teams

- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units

Preferred qualifications

- Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, and OSHA

- Experience owning the operation of a mission-critical team or product

- Experience with large-scale technical operations or large-scale compute farms

- 4+ years of general contractor and vendor management work (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution experience

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.