Facility Operations Center Manager, Facility Operations Center

We are seeking a Facility Operations Center Manager with proven and tested leadership skills to support our Amazon Facilities Center in Herndon, Virginia. The Facility Operations Center is a centralized team that provides 24x7 real time monitoring, incident response, communications management and reporting for all data center physical critical infrastructure globally. The prospective manager will have primary responsibility for overseeing for a single Facility Operation Center and may manage multiple locations. They will ensure optimal customer service by way of consistency, reliability and attention to detail.

The ideal candidate will need to have an understanding of data center facilities infrastructure and knowledgeable in data center IT Infrastructure and how the two entities co-exist. The successful candidate will be responsible for the management of entry level and middle level operating engineers as well as shift leads within the Facility Operations Center. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data center environment. The manager will assist in the development and execution of vision and goals for the Facility Operation Center. This skill is essential, as the candidate will help lead alignment of their team with the larger objectives of other business and peer organizations. The manager of this team will play a key role with growing the team to a standard of operational excellence.

The Manager of the Facility Operations Center is an individual who must lead by example. The nature of this position encompasses a balance of people management, shift scheduling, and driving initiatives that align with the team's mission and vision. The ability to work independently in a constantly changing environment is an absolute must.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

Manage all engineers towards departmental and company wide goals.

Hire, supervise, coach, and develop Facility Ops Center engineers.

Drive a fun and productive workplace environment.

Demonstrates positive communications skills when working with customers, vendors and employees.

Proven leadership capabilities including the skill to develop and motivate others.

Oversee day to day, escalations, ticketing and communications with customers (internal & external).

Manages shift scheduling.

Ongoing development of processes and procedures to meet changing environment.

Update and maintain documentation associated with processes and procedures.

About the team

The Global Facility Operations Center proactively monitors the life-safety systems and the infrastructure equipment (e.g., chillers, temperature sensors, generators, UPSs, switchgear, breakers) that provides power and cooling to the platform on a global 24x7x365 basis. We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the Facility Operations Center serves as a communications hub during both standard and emergency operations.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 2+ years of people management and team development experience

- 5+ years of engineering work managing large-scale services experience

- Experience in people management and team development

- Experience maintaining SLAs through the implementation of proactive issue detection and reporting

- Experience operating a mission-critical team or product

Preferred qualifications

- 3+ years of work in a management position with 5 or more direct reports experience

- 5+ years of work in data centers with an emphasis on building and equipment operation experience

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units

- Experience in a management position with 5 or more direct reports

- Experience working in data centers with an emphasis on building and equipment operation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 129,200.00 - 193,000.00 USD annually