FinOps Manager - AP, Accounts Payable Operations team

FinOps Manager - Accounts Payable

Amazon Financial Operations | Level 5 | Full-Time | US Shift

Every payment Amazon makes to a supplier starts with a promise - and the Accounts Payable Operations team is the engine that keeps that promise, at massive scale, across dozens of subsidiaries and global marketplaces. As a FinOps Manager - AP, you’ll lead a core US-shift team responsible for the full invoice lifecycle - from ingestion through successful payment execution - ensuring that tens of thousands of vendors worldwide are paid accurately and on time.

This is a high-visibility leadership role at the intersection of operational excellence and financial transformation. You’ll own the transition of multiple subsidiary AP processes into a centralized operating model, build the playbooks that scale our operations for Amazon’s continued expansion, and drive automation initiatives that directly reduce manual touchpoints and cost-per-transaction. If you’re energized by building teams, simplifying complexity, and delivering measurable outcomes in a fast-moving environment - this role was made for you.

Role Overview

The FinOps Manager - Accounts Payable will lead a team supporting core US-shift AP operations and play a critical role in ensuring financial operations are scalable, efficient, and prepared for continued business growth.

The role will have end-to-end ownership of the Accounts Payable process, from invoice ingestion through invoice processing, exception/hold resolution, and successful payment execution. The manager will work closely with upstream and downstream teams across Finance, Procurement, Technology, and business functions to ensure timely and accurate processing and payments.

The role will also be responsible for transitioning and stabilizing AP processes for multiple subsidiaries. This includes building and developing high-performing teams, managing operational performance, establishing priorities, driving process improvements, and ensuring compliance with global policies, controls, and service-level commitments.

The successful candidate will be a strong people leader and operational owner with a passion for process innovation, automation, controllership, and customer/vendor experience. The candidate should be comfortable operating in a dynamic, fast-paced environment and independently solving complex and ambiguous business problems.

Basic Qualifications

1. Bachelor’s or Master’s degree with 10+ years of post-qualification experience in Accounts Payable, Finance Operations, Shared Services, or a related field.

2. 5+ years of project management and people management experience, including experience leading cross-functional initiatives with technical and non-technical teams.

3. Strong understanding of Accounts Payable operations and end-to-end financial processes.

4. Demonstrated ability to manage large-scale operations, transitions, and process changes.

5. Strong customer focus with experience managing internal and external stakeholders.

6. Demonstrated ability to operate independently and make sound decisions in ambiguous situations.

7. Strong analytical, problem-solving, and decision-making skills.

8. Results-oriented mindset with a demonstrated ability to delive

r against challenging goals.

9. Excellent written, verbal, and interpersonal communication skills.

10. Ability and willingness to work in flexible/night shifts, weekends, and holidays based on business requirements.

Preferred Qualifications

1. 4+ years of experience driving continuous improvement initiatives that improved controllership, operational efficiency, or scalability with measurable results.

2. 4+ years of experience identifying incomplete or inaccurate data, performing root-cause analysis, and developing and implementing escalation/corrective-action plans.

3. 4+ years of experience mentoring and developing junior finance, operations, or business team members.

4. Experience managing global or multi-geography Accounts Payable operations.

5. Experience with process transitions, migrations, or integration of new subsidiaries.

6. Experience working with automation, workflow, self-service, or finance technology solutions.

7. Experience developing operational metrics and using data to drive business decisions.

Key job responsibilities

1. Lead, manage, and develop a team of AP Specialists and Operations Managers supporting end-to-end Accounts Payable operations.

2. Own day-to-day operational performance and ensure accuracy, timeliness, productivity, quality, and SLA adherence.

3. Successfully lead the transition of multiple subsidiary AP processes into the operations team, ensuring smooth migration, stabilization, and business continuity.

4. Manage hiring, onboarding, training, coaching, performance management, and career development for team members.

5. Establish team priorities, allocate workload effectively, and ensure appropriate resource planning based on business requirements and volume forecasts.

6. Drive systems, process, and operational improvements to enable on-time and accurate vendor payments.

7. Identify opportunities to eliminate manual processes through automation, standardization, and self-service solutions.

8. Own and drive adherence to AP policies, procedures, and controls while ensuring consistency across global entities.

9. Act as a senior escalation point for complex vendor, customer, payment, invoice, and operational issues, ensuring timely resolution and appropriate stakeholder communication.

10. Proactively identify recurring issues, analyze service trends, perform root-cause analysis, and implement corrective and preventive actions.

11. Develop, maintain, and monitor operational metrics and dashboards covering SLA performance, payment timeliness, productivity, quality, defects, backlog, cost, and customer/vendor experience.

12. Drive cost optimization initiatives and identify opportunities to improve operational efficiency and scalability.

13. Partner with Finance leadership to forecast future headcount requirements based on business growth, transaction volumes, country expansion, and operational demand.

14. Expand self-service capabilities and digital solutions to improve the vendor experience while reducing manual intervention.

15. Provide regular weekly and monthly business reviews, performance updates, and operational insights to Director- and VP-level Finance stakeholders.

16. Develop, implement, and maintain effective internal controls across AP processes.

17. Partner with Internal Audit, controllership, compliance, and finance teams to address control gaps and audit requirements.

18. Lead cross-functional technology, systems, and process-improvement initiatives involving Finance, Procurement, Operations, and technical teams.

20. Work effectively with stakeholders across multiple geographies and time zones, including support for US business hours, flexible/night shifts, weekends, and holidays based on business requirements.

21. Ensure operational readiness for new business launches, subsidiary transitions, process changes, and organizational growth.

How you’ll spend your time: Expect roughly 40% leading and coaching your team, 25% on cross-functional collaboration and stakeholder communication, 20% on process improvement and automation projects, and 15% on deep-focus analysis (metrics, controls, forecasting).

People Leadership

The manager will be responsible for building and maintaining a high-performing AP organization by:

a) Hiring and developing strong finance and operations talent.

b) Establishing clear performance expectations and measurable goals.

c) Conducting regular performance reviews and providing actionable feedback.

d) Identifying development opportunities and creating career progression plans for team members.

e) Coaching employees to improve operational, analytical, and leadership capabilities.

f) Building a culture of ownership, continuous improvement, customer obsession, and operational excellence.

Process & Operational Excellence

a) The role requires a strong focus on continuously improving AP operations by:

b) Identifying process gaps, inefficiencies, and recurring defects.

c) Performing root-cause analysis and implementing sustainable solutions.

d) Standardizing processes across subsidiaries and geographies.

e) Reducing manual effort through automation and self-service.

f) Improving payment accuracy and timeliness.

g) Driving measurable improvements in productivity, cost, quality, and customer/vendor experience.

h) Establishing mechanisms to monitor and prevent negative service trends.

Stakeholder Management

a) The candidate will work extensively with Finance, Procurement, Controllership, Internal Audit, Technology, Operations, and external vendors across multiple geographies.

b) The role requires the ability to communicate effectively with senior stakeholders, influence decisions, manage escalations, and drive cross-functional initiatives without direct authority.

A day in the life

What This Role Offers You

You’ll have a front-row seat to Amazon’s financial infrastructure at global scale - leading a team that directly impacts supplier relationships, cash management, and controllership across every marketplace Amazon operates in. This is not a maintain-the-status-quo role: you’ll build new operating models, drive automation, and shape the future of how Amazon pays its partners.

Key Performance Areas

Success in this role will be measured through:

i. Operational Excellence - Accuracy, productivity, quality, and SLA adherence.

ii. Payment Performance - Timely and accurate vendor payments.

iii. People Leadership - Team engagement, performance, retention, and career development.

iv. Process Improvement - Automation, standardization, and measurable efficiency gains.

v. Customer/Vendor Experience - Effective resolution of issues and improvement in service levels.

vi. Controllership & Compliance - Strong internal controls and audit readiness.

vii. Cost Optimization - Productivity improvements and effective resource utilization.

viii. Business Growth & Scalability - Readiness to support new subsidiaries, geographies, volumes, and business requirements.

About the team

About the Team

Accounts Payable Operations supports multiple geographies and marketplaces globally and provides critical financial services across the organization.

The team is responsible for:

1. Manual and automated invoice processing.

2. Invoice ingestion and validation.

3. Resolution of invoice holds and exceptions.

4. Ensuring timely and accurate supplier payments.

5. Vendor account setup and maintenance.

6. Responding to supplier and business partner queries.

7. Supporting subsidiary transitions and process migrations.

8. Driving automation and process improvements across AP operations.

The team operates in a highly dynamic environment and partners with multiple global stakeholders to ensure accurate, compliant, and timely payments to suppliers while continuously improving the overall vendor experience.

Basic qualifications

- 4+ years of Accounts Payable (AP) experience

- 4+ years of applying key financial performance indicators (KPIs) to analyses experience

- 4+ years of building financial and operational reports/data sets that inform business decision-making experience

- 4+ years of creating process improvements with automation and analysis experience

- 3+ years of directly managing and leading a team of 3+ members experience

- 5+ years of working cross functionally with tech and non-tech teams experience, or a PMP and 5+ years of team management experience

- Experience in a customer-focused field or business

- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks

- Experience in problem solving and delivering results

- Experience in oral and written communication

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Master's/Bachelor's degree with 10+ years of post-qualification experience in Shared Services, Accounts Payable

- Candidate is expected to collaborate with multiple geographies including US and work in flexible shifts/ night hours and during holidays/weekends based on business requirement

Preferred qualifications

- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience

- 4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience

- 4+ years of mentoring junior finance and/or business team members experience

- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience

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