Infra Ops Program Manager, AWS Infra Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

Infra Ops Program Manager

Transform Operational Excellence and Drive Strategic Efficiency Across Multiple Functions

Are you a detail-oriented program management professional who thrives on optimizing complex operational landscapes? Join our dynamic team and become the strategic linchpin that ensures seamless financial planning, process management, and organizational performance.

A Day in the Life

As our Infra Ops Program Manager, you'll be the central hub of operational coordination, bridging multiple teams and driving strategic initiatives. Your day will involve crafting comprehensive financial strategies, managing critical operational metrics, and ensuring our infrastructure programs run with precision and efficiency.

About the Team

We are a collaborative and innovative group dedicated to maintaining operational excellence. Our team focuses on creating streamlined processes, reducing costs, and ensuring our infrastructure programs are executed flawlessly. We value professionals who can navigate complex organizational landscapes with agility and strategic insight.

Key Job Responsibilities

Financial Management :Create cost-saving initiatives, track financial efficiency mechanisms, and lead comprehensive financial planning across multiple operational domains

Process Optimization :Develop and maintain comprehensive dashboards and tracking mechanisms for infrastructure site status and operational performance

Metrics and Compliance: Coordinate and present key performance indicators, compile executive-level reports, and maintain rigorous documentation standards

Audit and Site Readiness :Serve as the primary point of contact for external audits and coordinate seamless infrastructure site deployments

Create detailed documentation and presentations that translate complex data into clear, actionable insights

Support strategic decision-making by providing robust analytical recommendations

A day in the life

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 5+ years of program or project management experience

- 3+ years of working cross functionally with tech and non-tech teams experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Bachelor's degree

- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 5+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

- Master's degree in management, business administration, economics, engineering, marketing

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.