IT support Manager, OTS

IT Manager
We are Amazon; we pioneer.
Since opening in 1995 weve been pushing the boundaries of possible further and further. Were also working to become Earths most customer-centric company.
Were seeking a driven IT Manager to join our Fulfillment & Operations IT team who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments where we handle and coordinate our huge fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly by resolving complex hardware software server and infrastructure issues.
Your responsibilities: As you keep an eye on your Fulfillment Centers IT infrastructure the extent of your duties will include but not be limited to:
Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs)
Youre confident in your IT project management skills: you can coordinate and watch over your teams projects as they support technical task execution. Youll also ensure everyone in your team takes real IT Ownership ensuring effective reporting while working towards efficient internal customer satisfaction
Youll be responsible for the development and management of the IT budget through its lifecycle and encourage support and facilitate IT skill development of Fulfillment Center staff
Youll lead people hours and shifts: this will include staff and team scheduling
Inspire continuous improvement of all IT team processes and initiatives: youll get behind our Fulfillment department continually driving operational excellence
A day in the life
Preferred qualifications
A Masters degree in a relevant discipline is a nice-to-have
An understanding of core internet technologies including DHCP DNS mail transport TCP/IP and network file systems
CISCO experience and certifications
Certifications in Unix/Linux System support and/or Microsoft Windows system support
Telecom knowledge including VOIP / SIP as well as mobile technologies
Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience
ITIL and Prince2 certifications would be advantageous
Youre willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems
Experience in procurement inventory and asset management of IT equipment as well as the overall IT lifecycle
Were looking forward to receiving your application preferably in English. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted you simply need to notify the hiring Amazon company. Amazon will not share your personal information with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.
- Bachelors degree
- Experience in project management
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Manager