Operations Manager, GPCS, GPCS - AMER

Global Procurement Central Services (GPCS)'s Americas (AMER) division is seeking an Operations Manager to drive key initiatives across our global organization. You will be responsible for managing a large team of associates and managers and delivering results for our business partners. You will work with partners at sites and with category managers and vendors to drive non-inventory supply readiness to hundreds of Amazon sites. You will work cross functionally across Global Procurement Operations (GPO) pillars including Category, Supplier Management, and Site Procurement while partnering with operations and suppliers to balance risk and efficiency in our global supply chain. This role will be required to invent and simplify and continually rethink how we manage inventory, execute our processes, raise our level of service for customers, and insist on the highest standards in developing our team. You will be at the center of the indirect supply chain at Amazon, working across functional lines to bring together non-inventory, operations, transportation, and safety teams to ensure the movement of supply through the Amazon network.

GPCS, reporting into the Global Procurement Organization (GPO), ensures that Amazon gets value for money for non-inventory goods to provide the Fulfillment Centers with the necessary shipping supplies they need to operate smoothly. This includes securing the constant flow of packaging goods and services, supplied at the best overall value to the business on a day to day basis, Blanket Purchase Order management, Key Performance Indicators (KPI) bridging ownership, Accounts Payable invoice hold resolution, site launch support, and escalation management. GPCS AMER currently provides these services for >3000 sites across 6 countries.

Key job responsibilities

Key job responsibilities:

Manage an org of ~40 managers, team leads, and specialists executing on consumable ordering, invoice on hold management, service escalations, and continuous improvement initiatives within the indirect supply chain

Develop and implement strategic initiatives to ensure the continuity of supply of goods and services within the network

Manage multiple complex cross-team projects end-to-end

Partner with internal teams to identify problems and real-time solutions, including data analytics and reporting

Provide weekly reporting of team performance and KPIs to senior leadership

Create buy-in for the vision with key internal partners

Basic qualifications

- Experience defining program requirements and using data and metrics to determine improvements

- Experience managing, analyzing and communicating results to senior leadership

- Bachelor's degree, or MBA in supply chain management, operations, engineering, analytics or related field

- 5+ years of supply chain management (e.g. logistics, inventory turn management, forecasting, operations) experience

- Experience in supplier relationship management (e.g. SLAs management, performance/scorecarding)

- Knowledge of ERP and procurement tools, including Oracle, Coupa and Ariba

- 5+ years of working cross functionally with tech and non-tech teams experience, or a MBA and 2+ years of cross functional project delivery experience

- 5+ years of previous management experience

Preferred qualifications

- Master's degree

- Lean-Six Sigma Black Belt certification

- Experience with Six Sigma tools and Lean techniques

- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience managing teams

- Experience using Excel at an advanced level including practical knowledge of VBA/macros and advanced Excel functions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 142,800.00 - 193,200.00 USD annually