IT Coordinator

Determined to end Veteran suicide, K9s For Warriors is the leading nonprofit organization providing Service Dogs to military Veterans nationwide suffering from PTSD, traumatic brain injury, and/or military sexual trauma - at no financial cost to the Veteran. Founded in 2011 as a 501(c)(3) nonprofit organization, K9s For Warriors is committed to saving lives at both ends of the leash by primarily rescuing dogs and pairing them with Veterans in need. In order to continue the great work we’re doing, we’re looking to add a IT Coordinato r to our amazing team!

Role and Responsibilities

The Information Technology Coordinator serves as the primary lead on any software deployment projects, aligning department goals with technology needs, and vetting solutions to ensure mission support. The IT Coordinator also serves as the on-site contact for staff technology needs, including computer setup, troubleshooting, equipment deployment and relaying issues to our Managed Service Provider; and provides basic user management Salesforce administration. The ideal candidate is service-oriented, organized, and passionate about leveraging technology to support the mission of the organization.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

System Deployment & Asset Management

• Primary project lead to any new system deployments for the organization; tracks any contracts, renewals, and audits of current software usage; provides recommendations to the Director of Data & Strategy on mission critical needs
• Triage any system procurement requests, researches and vets the requested system, runs financial analysis to understand any stop gaps and find solutions that are organizationally suitable to make recommendations to the Director of Data & Strategy
• Manage the inventory, tracking, and lifecycle of all organizational technology assets; assign computers and peripherals (monitors, keyboards, phones, headsets, etc.) as needed
• Maintain accurate records of equipment assignments, software licenses, and warranties
• Recommend equipment replacements and upgrades when appropriate

End-User Support & Technical Assistance

• Serve as the first point of contact for staff technology requests and troubleshooting on-site technical issues, then triage issues with our Managed Service Provider or applicable vendor
• Coordinate hardware repairs and warranty service with vendors including but not limited to: Managed Service Provider, printers, etc.

Salesforce Administration Support

• Perform basic Salesforce administrative functions including user account creation, modification, deactivation, and assigning permission sets; help maintain data integrity and support reporting needs across the organization

Training & Documentation

• Support the learning and knowledge of IT best practices within the organization in collaboration with our Managed Service Provider to ensure staff knows K9s processes, procedures, and continues to operate IT in a safe and effective manner
• Ensure compliance of annual cybersecurity training and other K9s’ IT best practices

Other Duties

• Perform other projects as assigned by the Director of Data & Strategy and/or the Chief Operating & Information Officer
• Ability to go up and down a ladder
• Ability to carry up to 50 pounds

Qualifications and Education Requirements

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
• Minimum of 2 years of hands-on IT support experience
• Experience supporting Microsoft Windows environments and Microsoft 365
• Experience working with computer hardware, mobile devices, printers, and networking equipment
• Experience managing technology assets and equipment inventories

Preferred Skills

• Salesforce Administrator experience
• Knowledge of cybersecurity best practices

CORE COMPETENCIES

• Integrity
• Attention to Detail
• Customer Service
• Problem Analysis
• Results Oriented

Monday- Friday