Physical SOC Lead, AWS Security

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance, with the ability to successfully complete an Organisational Suitability Assessment. For more information regarding security clearances please visit (https://www.agsva.gov.au/)

You've found an opportunity that could define your next chapter.

The Mission - Why This Program, Why Now?

Amazon Web Services is a dynamic and rapidly growing business. We provide a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. We provide organisations with building block web services that allow them to innovate faster and operate their software more cost-effectively. The AWS team is building and delivering the next generation of cloud computing that supports public AWS offerings like S3, EC2, and CloudFront. We are innovating new ways of building massively scalable distributed systems.

The team you're joining is growing, and the decisions being made now will shape how we operate for years to come. You won't be watching from the sidelines. You'll be leading from the front.

Your Role

Imagine leading a team of physical security professionals protecting AWS infrastructure. As an AWS Physical Security Operations Centre (PSOC) Lead, you'll be the strategic mind and decisive leader directing physical security operations that support the services hundreds of thousands of businesses depend on every single day.

This isn't passive oversight - this is active, intelligent security leadership where your judgment, experience, and ability to guide a team directly safeguards our assets. You'll employ physical security strategies and procedures in accordance with service level agreements, lead incident response to physical security events in real time, coordinate contracted guard forces, administer access control systems, and drive the intelligence gathering that keeps our people, operations, and infrastructure safe.

Every shift brings new challenges. Every decision your team makes matters. And every improvement you champion raises the security bar for an organisation that refuses to stand still.

Why This Team, Why Now?

You're stepping into a leadership role within a team of physical security professionals who are building something extraordinary. The PSOC is where operational excellence meets purpose - where your customer service instincts, your communication skills, and your security expertise converge to protect what matters most. Whether your background is in security operations centres, security dispatch centres, military, or law enforcement, your experience has prepared you for this moment.

This is where careers accelerate, where diverse paths are celebrated, and where the appetite to continuously improve isn't just welcomed - it's essential.

Shift work will also be an eventual requirement for this role.

Key job responsibilities

What does an Physical SOC Lead (PSOC) Lead do at AWS?

As an AWS PSOC Lead you will employ physical security strategies and procedures in accordance with service level agreements concerning AWS security process.

You will work within the AWS PSOC while responding to physical security events affecting or threatening AWS physical infrastructure, associates, operations, and assets region wide.

Daily responsibilities include physical access control administration, monitoring physical access control systems, monitoring a contracted guard force, alarm and incident response, report writing, intelligence gathering and distributing program wide notifications when necessary.

You will also manage internal and external email and phone communications, triage trouble tickets, handle incoming queries, and provide technical support to internal stakeholders.

The successful candidate should have a proven record of accomplishment of customer service, extensive experience in security and risk management, possess excellent verbal and written communication skills, and demonstrate good judgment while multi-tasking. The candidate will also be able to follow PSOC tasks, procedures, and utilise discretion when dealing with sensitive information.

Most importantly the candidate will possess the appetite and inclination to continually identify ways to improve and raise the bar for security.

About the team

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional

Learning & Development

AWS training and certification support, access to internal learning platforms.

Health, Income Protection & Life Cover

Amazon subsidises private health insurance premiums, and group salary continuance and life insurance are included at no cost to you.

Military Differential Pay

Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving.

Employee Assistance Program

Free, confidential support 24 hours a day, 7 days a week for you and your family - mental health, financial coaching, legal questions, and everyday life events.

Family-Building Benefit

Access to Maven for fertility treatment, adoption support, surrogacy, and parenting coaching.

Amazon Extras & Employee Discount

Cashback and discounts across hundreds of retail, fitness, travel, and lifestyle partners.

Basic qualifications

- 5+ Years in managing medium sized , geographically dispersed, operational teams.

- Demonstrable experience in developing operational documentation as well as metrics and report generation.

- Diploma in Security and Risk Management or Security Risk Analysis or above

- 5+ years of high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center experience

Preferred qualifications

- Experience with physical security control and surveillance systems

- Experience with research and investigation skills or equivalent

- Experience in administrative tasks such as data entry, managing data driven report processes or processes

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.