Program Manager, IN Launch, GESI-IN Launch

Are you interested in launching the next generation of Amazon sites in India? Do you want to be part of the ongoing growth and expansion of Amazon’s infrastructure? The IN-Engineering Services Team is seeking an experienced Amazon Operator or Program Manager to join the IN-Launch Team to support the expansion of operation sites in India. The Launch Program Manager is a key player in the end-to-end delivery of the complex challenge of launching new buildings, driving improvements and standards to enable new buildings to achieve benchmark rates while ramping to meet network capacity. In this role, you will influence a team comprising of General Managers, Senior Operations Managers, Operation Managers, Change Ops manager, Area Managers, Project Managers, Process SMEs, Design Engineers, Real Estate, RME, CP as well as representatives of various key stakeholder teams including Supply Chain & Transportation, WHS, WFS, L&D, ICQA, EHS, Legal, L&P, ER, Finance and many others. This role calls for an individual who is operationally knowledgeable, structured, confident and professionally and socially adept to earn credibility and trust with customers and stakeholders at various levels of the organization, keeping an open mind, sense of humor, multi-tasking, ability to manage and deal with constant change, a drive-and-ambition and ability to deal with ambiguity will help you remain innovative in our culture

In order to be successful in this position, you need to be comfortable interfacing and driving various BU’s launches, including INFC, IXD/RC, DRCC, SDC, SC, AMZL, GSF, QC & 3P launches for respective BU’s. This will be an exciting opportunity for you if you possess a high level of autonomy and integrity while managing a variety of job responsibilities. You will be part of a high functioning team that is interconnected and supportive of each other to help complete multiple, complex and high capital projects simultaneously.

The individual will be responsible for entire region (IN Network Operate in 3 Regions, “North & East”, “South & Central” and “West”). The role will be based out of 3 regions with up to 50% of time on job travel across states. This is the fusion of strategical as well as tactical during full cycle of launch.

Key job responsibilities

The successful candidate:

• Is structured and organized, to plan the use of resource to meet deadlines.
• Has strong interpersonal skills, to motivate and lead core teams working on launch.
• Has strong communication skills to build relationships and identify with stakeholders across the organization.
• Is able to use their initiative and make decisions under pressure.
• Has the ability to seek opportunities to drive year on year performance and process improvements
• Will compile, manage and report on weekly launch metrics and be responsible for leading many high-profile meetings to align on launch requirements.
• Has the ability to learn fast and adapt quickly to changing circumstances.
• Has operational skills and experience.
• Can work closely with core team from operational and construction sites.
• Setup mechanism for tracking overall launch, support function 4M and signage delivery system.
• Drive learnings and adhoc requirements through CM mechanism from respective stakeholders.
• Can work independently to solve problems and drive actions with a variety of stakeholders.
• Monitors and reports on the progress of all launch activity within the site project including significant milestones and any conditions which would affect project schedule.
• Should be able to ask “Why” and request details in regards to the impact of any changes requested by different teams.
• Is capable of taking accountability while providing status, asking for help, and immediately escalating issues and problems as necessary.
• Should be able to coordinate activities while onsite as well as from the office.
• Possesses a broad technical background and has the ability to “roll up their sleeves” and jump in to support, along with Coordinating the activities of different functions and act as the anchor or single point of contact for the launch process A day in the life
• End-to-End project coordination, managing multiple stakeholders to ensure all Road to Launch tasks are completed as per program
• Managing Launch calls with regional teams, documenting key actionable and ensure closure of key points.
• Ensuring support function 4M cycle completion as per process.
• Ensuring all function signage cycle completion as per process.
• Ensure 5S marking BOQ closure as per site requirement.
• Coordinate with RE for site selection process as per SLA and POR NBD with SIM mechanism in place.
• Ensure TAX registration process and support seller onboarding process as per Launch tenets.
• Ensuring overall site readiness through thorough composite reviews and effective communication on in-flight changes
• Post launch lessons learned sessions to drive year-on-year improvements
• Managing continuous improvement in 4M, Playbook, Signages and launch mechanism. About the team Our team is focused on driving programmatic excellence across Amazon, delivering results that matter to customers and the business. We operate in a collaborative environment where new ideas are welcomed and simplification is a priority. As we continue to grow, we are investing in automation, data-driven planning, and scalable mechanisms that raise the bar on how we deliver. This is a team where your leadership will have a direct impact on both the people you manage and the programs you own.

Basic qualifications

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

Preferred qualifications

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.