SATCOM Ecommerce Technical Program Manager, Amazon Leo Government

Sr. Technical Program Manager - Amazon Leo Government Ecommerce

In this role, you will work with engineering teams, product management, and operational stakeholders to execute and document delivery of government customer ecommerce system develpoment, deployment and user acceptance testing (UAT) programs with considerable impact. You will cover the end-to-end development cadence and testing readiness strategy - from test case requirements definition through test automation, stakeholder sign-off, and launch - operating with limited guidance in environments where the business problem, program strategy, and technology solutions may not yet be fully defined.

You will work in a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams. The candidate must have strong business judgment, dive deep into data, working with engineering teams on technical solution development and trade off; while also be comfortable with proposing and delivering processing tactical actions. Candidates must be able to Multi-task different business operation tasks within Amazon, engineering teams, and external vendors. The best candidates will have deep understanding of prioritization and task completion.

This role will lead complex, cross-organizational technical programs spanning multiple areas within Amazon Leo Government and external partners. Focusing on the customer lifecycle integration and optimization by driving architectural decisions and delivery of mission-critical solutions across Amazon Leo internal ecommerce and support systems, SAP, ServiceNow and other related platforms while ensuring alignment with government service requirements and commercial capabilities.

Key job responsibilities

Key Job Responsibilities

Program Definition & Strategy - Define the B2G customer UAT automation program mission, vision, and tenets for testing programs - Set clear objectives and create plans with measurable success criteria - Influence resource allocation decisions across engineering and business teams - Own organizational test roadmaps including OP1/OP2 narrative contributions

Stakeholder Alignment & Decision-Making - Drive alignment discussions with business and technical stakeholders to ensure crisp decisions on scope, schedule, and quality - Partner with accounting, security and engineering teams to prioritize and sequence testing work.

UAT & Testing Ownership - Plan and coordinate User Acceptance Testing (UAT) with operations, security, finance, accounting and tax stakeholders, end users, and ALG software engineering teams before each release or launch - Assess engineering development processes, test plans, and operations/maintenance requirements - Help teams reduce exposure to classic failure modes including insufficient testing and gaps in QA - Lead participation in Unit Testing, System Integration Testing (SIT), UAT, and User Training - Define measurable success criteria for testing phases and ensure readiness gates are met before go-live

Technical Oversight - Understand ecommerce system limitations, scaling factors, boundary conditions, and the reasons for architectural decisions relevant to testing - Oversee gaps between teams, processes, and system architectures that affect test coverage - Streamline and eliminate excess process; work with teams to improve concurrent delivery and testing cycles - Hold engineering teams to a high standard for solutions and engineering practices

Risk Management - Proactively identify and mitigate risks before they become roadblocks - Be data-driven; regularly review quality metrics and seek improved visibility mechanisms - Demonstrate good judgment in how and when to escalate

Communication & Leadership - Write effective narratives (Amazon 6-pagers) and present to Directors and VPs - Clearly communicate development and testing progress, outcomes, and defect resolution to broad audiences.

Security Clearance: This position requires that the selected candidate be a US Citizen and must be able to obtain and maintain a US Government security clearance of TS/SCI.

Basic qualifications

- 5+ years of technical product or program management experience

- 7+ years of working directly with engineering teams experience

- 3+ years of software development experience

- 5+ years of technical program management working directly with software engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, NORTHRIDGE - 148,700.00 - 201,200.00 USD annually

USA, VA, Arlington - 148,700.00 - 201,200.00 USD annually

USA, WA, BELLEVUE - 148,700.00 - 201,200.00 USD annually

USA, WA, Redmond - 148,700.00 - 201,200.00 USD annually