SDE III, WW Returns and ReCommerce

Not many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at Amazon.com.

WW R&R is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon and send Zero product waste to landfill “the 3 Zeros”. We do this by developing products and driving unparalleled operational excellence to help customers keep what they buy, recover returned & damaged product value, and create the best customer returns experience in the world.

Amazon WW R&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.

As a member of this team, your mission will be to design, develop, document and support massively scalable, distributed real time systems. Using C++, Java, object oriented design patterns, distributed databases and other innovative storage techniques, you will build and deliver software systems that support complex and rapidly evolving business requirements.

We are looking for software engineers with 5+ years of solid Software engineering experience involving solving complex problems. They will get to work on some of the key initiatives planned to support our rapid evolution and growth and in the process solve some of the most challenging problems. These engineers will provide the technical leadership to the team, drive best practices, mentor other engineers and drive continuous improvements in engineering excellence.

We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.

Amazon is earth’s most customer-centric company and through WW R&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

Key job responsibilities

- Lead the end-to-end design, implementation, testing, deployment, and maintenance of software systems consisting of multiple features, ensuring solutions are scalable, extensible, and secure.

- Own your team's architectural direction by evaluating trade-offs across scalability, maintainability, performance, and security, and guide future technology choices that align with business goals.

- Collaborate with engineers on related teams to define system interfaces, resolve cross-team dependencies, and create the right checkpoints for successful delivery of multi-engineer projects.

- Drive adoption of engineering best practices across your team, including code quality standards, operational excellence through proper alarms, telemetry, and runbook processes, and effective use of generative artificial intelligence tools to augment productivity.

- Actively mentor and coach other engineers by providing technical guidance on system design, code reviews, and career development, raising the overall capability of your team.

Basic qualifications

- 5+ years of non-internship professional software development experience

- 5+ years of programming with at least one software programming language experience

- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience

- Experience as a mentor, tech lead or leading an engineering team

- Bachelor's degree in computer science or equivalent

Preferred qualifications

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

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