Senior Network Development Manager, Networking

Amazon's network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. Our AWS networking teams develop and operate the network platform for all of Amazon, including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput, and reliability -- making it critical to the success of hundreds of thousands of AWS customers.

We are looking for a Senior Network Development Manager (NDM) to join our team, serving large customers with unique requirements. This opportunity will have you lead the design, operation, scaling, and expansion of the network, software, and systems that support AWS Regions. This infrastructure is dedicated to the enterprise and mission needs of partners across federal and civilian agencies, research and development centers, and private industry. It combines innovation in cloud computing with dedicated infrastructure that provides customers and partners with the scale and speed needed to move from data collection to decisions and action.

As a Senior NDM, you will be hiring, managing, and developing multiple teams of network and systems engineers. You will be responsible for the end-to-end operational health of the network including capacity management and forecasting, scaling and expansion, change control, and continuous improvement through new software automation, tools, and systems. You will lead the operations and evolution of a network that is software driven, highly automated, and operating at an unmatched global scale. You will also represent the networking team to our customers, ensuring we meet their needs for innovation, delivery and safe operations.

At Amazon, we ask our technical leaders to be great engineers who can dive deep and get involved in helping their engineers make good decisions and deliver quality solutions. They should maintain a good level of technical understanding and be able to ensure the right engineering expertise exists within the team. In addition, our leaders are thoughtful managers who support and mentor their team and create a friendly working environment of mutual trust and respect.

This is a high visibility and high impact role.

To be considered for this role you must be a UK national.

Key job responsibilities

The person in this role will be responsible for:

- Managing software and network issues to drive down availability risks, while ensuring they are addressed long-term through effective solutions that prevent a recurrence.

- Identifying and implementing innovation opportunities that improve the security, availability, scalability, performance, agility and cost efficiency of the network.

- Working closely with customers and internal partners to develop, communicate, and deliver technology roadmaps that invent new network and software solutions.

- Ensuring that the design, management, implementation, and deployments are sound and executed at scale, safely keeping AWS ahead of customers' demand.

- Representing networking to our customers, senior leadership, and internal service/infrastructure teams, to ensure that network dependencies and deliverables are identified and delivered as needed.

- Ensuring best practices from AWS are adopted, and that we are always compliant with security requirements.

- Building a world class team by attracting, developing, and retaining industry leading talent. This includes technical and soft skills mentoring, career and growth management, 1:1s, training, and day-to-day oversight.

- You must be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

A day in the life

The networking lead owns the design, planning, development, and delivery of network and software infrastructure for Region Expansions that require the highest level of regulatory compliance and security.

Our vision is to deliver connectivity services that set the standard for performance, availability, security, and cost, making AWS the clear choice for customers. Our mission is to make the network completely invisible to anyone using it. We do this by delivering capacity ahead of demand, maximizing security and availability, building extensible solutions that are easy to use, and resolving faults before anyone can notice.

A day in the life includes tactical event response, project management, developing and aligning leaders on new strategies, inspecting metrics to find new ways to further automate the network, and managing a talented team of builders across network, systems, and scaling disciplines.

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon diversity conferences, inspire us to never stop embracing our uniqueness.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- Bachelor's degree or above in Electrical Engineering, Computer Engineering, Systems Engineering, or related fields

- Experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level

- Experience establishing credibility quickly with senior level executives across organizations

- Experience coordinating between technical teams, peers and business stakeholders

- Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity

Preferred qualifications

- Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issues

- Experience in software development, or experience with software development lifecycle

- Experience driving projects to improve operations and support-related processes

- Experience building complex software systems that have been successfully delivered to customers

- Experience working within a high-growth technology company and large-scale networking environment

- Experience managing on-call support coverage, and participation in escalation and critical issue management

- 7+ years of network management experience.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.