Senior Technical Program Manager, Infrastructure Reliability and Quality (IRQ)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

The Data Center Infrastructure Reliability and Quality (IRQ) Team owns the Quality and Reliability of critical infrastructure equipment for the lifecycle of equipment. This includes leading Design for Reliability (DFR) and Design for quality (DFQ) effort for AWS Infra New Product Development (NPD), supporting/sustaining the existing AWS critical infra equipment fleet by identifying systemic equipment issues, driving root cause analysis (RCA) corrective action to mitigate the risk in the AWS fleet.

As a Senior Technical Program Manager for Quality and Reliability, you should be an exceptionally strong communicator, both written and verbally. You will lead multi-discipline and highly technical program teams. You should have experience of driving quality and reliability initiatives in a complex engineering environment and will have worked as a technical project manager on increasingly complex projects. Your experience includes data center infrastructure technologies including Electrical equipment such as Breakers, High, medium, low voltage equipment, Mechanical and Power Generation equipment. You will generate and maintain enhanced reporting, meaningful KPIs, and process/automation improvements to ensure team efficiency and visibility of the portfolio efforts to critical stakeholders and leadership.

You will partner with other engineering teams, purchasing team, external suppliers and project execution/delivery teams regularly. You will make strategic decisions regarding specific projects and overall program direction. You will be capable of connecting long-term strategies with rapid growth patterns of AWS, as well as guide specific operational needs of the business.

You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks as well as be instrumental in resolving those issues, often cross multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization, communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders.

Key job responsibilities

This TPM will lead end-to-end quality and reliability programs for mission-critical products at AWS data centers - orchestrating complex product strategies, owning program-level metrics and executive reporting, and building compelling cases for internal and external leadership where both speed and quality are non-negotiable.

- Own and execute end-to-end quality and reliability qualification and sustaining programs for highly complex, mission-critical products

- Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally

- Project manage the IRQ Engineering NPD portfolio across scope, schedule, budget, resources, quality, risk, and reporting

- Interface with Quality and Reliability Engineering teams to promote and standardize work-product inputs/outputs globally

- Sync with TPMs and Product Managers to align reliability and quality deliverables to major programs milestones

- Develop technical reliability and quality evaluation plans for mechanical and power generation product portfolios with engineering teams

- Work with external partners (reliability labs, OEMs, Contract Manufacturers) to facilitate testing, qualification, and analysis

- Own product reliability and quality readiness at each NPD gate

- Own supplier readiness for NPDs

- Estimate and manage budget requirements per project; work with partner teams to allocate resources

- Manage project timelines and report progress bi-weekly to executive leadership and key partners

- Build and present program-level metrics and status to executives on a regular cadence

- Develop business cases to align internal and external leadership on the most effective path for quality and reliability program management

- Drive internal team members and remove roadblocks for product qualification

- Build strong end-to-end team processes and mechanisms

About the team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- 4+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

- Experience with Six Sigma, lean manufacturing, or experience with Six Sigma tools and Lean techniques

- Master's degree in engineering, computer science or equivalent

Preferred qualifications

- 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- MBA

- Master's degree in computer science, engineering, mathematics or equivalent, or Master's degree or above in engineering, management, or technology

- Lean Six Sigma Experience

- Experience building and managing program-level dashboards and reporting, with proficiency in tools such as Smartsheet, Power BI, Tableau, or equivalent platforms

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.