Senior Technical Program Manager, Network Engineering

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Network Engineering is seeking a Technical Program Manager (TPM) to help us continue to build the largest network in the world. This role offers endless opportunities to work on latest technologies and solve complex technical challenges on the forefront of Global Cloud Computing.

As a TPM, you will lead complex, multi-disciplinary networking projects with the opportunity to shape, define & deliver new methods of delivering technology solutions at scale. You will be responsible for end to end delivery of network infrastructure changes and upgrades across Amazon Data Centers. You will manage our cross-functional projects, working with all organizational levels and groups including network operations, network engineering, infrastructure engineering & internal project management teams, as well as external vendors.

You must have excellent Program Management skills, the ability to identify and mitigate risks, and remove blockers whilst applying critical thinking to develop paths to success. Excellent written and verbal communication skills are essential as you will be responsible to communicating with a variety of teams and partners as well as senior leadership. You must have a proven track record of successful project management & show the ability to deliver effectively with compressed timelines while dealing with ambiguity. You must possess a working knowledge of networking and data center technologies.

Key job responsibilities

• Program manager, monitor the network infrastructure builds health, customer demand, anticipate risks, resolve issues and initiate corrective action as appropriate.
• Work with stakeholders (networking engineers/tech program managers/senior management) to define requirements and processes.
• Manage the dependencies and the interfaces between projects and negotiate the trade-offs as needed.
• You actively participate in the hiring process as well as mentor others - improving their skills and ability to get things done.Manage multiple competing cross-organizational projects/programs simultaneously
• Interact with engineers, technicians, project managers and senior management on a daily basis
• Analyze, interpret and visualize data, with Redshift, Oracle, Tableau, QuickSight, Redshift, and other BI management and visualization tools.
• Create predictable process paths and Drive automation initiatives, and drive simplification efforts in engineering and project/program management and architectures to unblock innovation. A day in the life Meeting with project teams to ensure progress and delivery timelines meet or exceed the need-by-date. Planning future projects, coordinating design and requirements discussions and driving commitment from stakeholder teams to ensure project are started and finish on time. Reviewing processes and mechanisms for improvement opportunities and driving improvement initiatives at the team and org level. About the team We are the center of excellence for end-to-end management of networking programs to support AWS New Regions, New AZ's, and LZ's builds. We plan and manage all networking deliverables throughout the project lifecycle including design, scope definition, procurement, scheduling, monitoring and ensuring the execution of work, tracking and reporting project status, risks, issues and change requests. We collaborate with our customers and partners to create and improve repeatable processes to continually reduce cycle-time and cost, and improve quality standards.

Basic qualifications

- 5+ years of technical product or program management experience

- 7+ years of working directly with engineering teams experience

- 3+ years of software development experience

- 5+ years of technical program management working directly with software engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- Experience leading the design, automation, deployment, and support of large-scale infrastructure

- Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or a related field

Preferred qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

- Experience managing multiple competing priorities simultaneously and driving goals to completion

- Project Management Professional (PMP) or equivalent certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Clara - 171,000.00 - 231,400.00 USD annually

USA, VA, Arlington - 148,700.00 - 201,200.00 USD annually

USA, VA, Herndon - 148,700.00 - 201,200.00 USD annually

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually