Sr. Technical Program Manager, Quality Technology Services

Amazon Robotics (AR) seeks a talented and motivated Sr. Technical Program Manager (TPM) to join the Quality Technology Services (QTS) organization, focused on manufacturing technology platforms. This role owns the program management and delivery of manufacturing execution systems and shop-floor technology solutions including Tulip (MES platform), Atlas tools, and associated integrations that enable Amazon Robotics' production operations at scale.

The TPM will lead programs that connect manufacturing operations with technology platforms, driving capability build-out, system implementations, and continuous improvement across Tulip MES, Atlas tools (work instructions, traceability, quality inspection, production dashboards), and their integrations with enterprise systems (ERP, PLM, and supply chain platforms). This is a high-visibility role requiring strong manufacturing domain expertise, technical program management rigor, and the ability to partner with plant operations, manufacturing engineering, quality, and software teams to deliver solutions that improve throughput, quality, and operator experience on the shop floor.

The ideal candidate brings a passion for manufacturing technology transformation, hands-on experience with MES platforms and shop-floor digitization, and the leadership skills to drive cross-functional alignment between manufacturing operations, IT, quality engineering, and partner technology teams within QTS.

Key job responsibilities

* Own end-to-end program management for Tulip MES and Atlas manufacturing tools from requirements through deployment and operational handoff across Amazon Robotics manufacturing sites.

* Drive the roadmap and capability framework for manufacturing technology solutions: work instructions, production tracking, traceability, quality inspection, and operator-facing applications.

* Lead requirements design, process mapping, user acceptance testing, and rollout planning for Tulip apps and Atlas tool deployments in collaboration with manufacturing engineering and plant operations.

* Manage integrations between manufacturing execution platforms and boundary systems (ERP/SAP, PLM/Teamcenter, quality systems, data platforms) to ensure end-to-end data flow from shop floor to enterprise.

* Partner with manufacturing site teams to understand operational pain points, prioritize technology investments, and drive adoption of digital tools on the production floor.

* Coordinate cross-functionally with QTS engineering, quality, supply chain, and infrastructure teams to define technical requirements and deliver integrated solutions.

* Establish program governance: status reporting, dependency management, risk mitigation, and executive communication - across concurrent manufacturing technology workstreams.

* Drive continuous improvement: measure platform adoption, operator feedback, and production KPIs to iterate on manufacturing technology solutions.

* Manage vendor relationships (e.g., Tulip) including feature requests, support escalations, and contract alignment with QTS vendor management.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic qualifications

- 5+ years of technical product or program management experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- Bachelor's degree in supply chain management, operations, engineering, analytics or related field

- 7+ years of supply chain experience, or a Master's degree and 3+ years of program or project management experience

- Experience with ERP systems (e.g., SAP, Oracle, Workday), or experience as a lean sensei

- 5+ years of technical product management, program management or engineering experience

- Experience managing programs across cross-functional teams, building processes and coordinating release schedules

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

Preferred qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

- Master's degree, or MBA in supply chain management, operations, engineering, analytics or related field

- Project Management Professional (PMP) certification, or experience in project, program or product management with focus on technical education programs

- CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional), or Cloud Technology Certification

- Six Sigma Green Belt, or Six Sigma Black Belt certification

- Experience in trade compliance, customs operations, customs brokerage, supply chain, logistics or similar

- 5+ years of supply chain experience, or a Master's degree and 5+ years of cross functional project delivery experience

- Experience with advanced use of SQL for data mining and business intelligence, or experience with data analytics platforms (Power BI, Python, SQL, Tableau)

- Experience in supply chain program, project, or automation related product management, or leading an implementation of a product

- 10+ years of supply chain experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, N.Reading - 148,700.00 - 201,200.00 USD annually