System Development Engineer, Managed Operations

AWS has successfully launched the European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking experienced system development engineers with a strong background in automation and operations. As part of the AWS Managed Operations team, you will play a pivotal role in building, operating and evolving operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/

Your responsibilities will encompass overseeing the ongoing operations and expansion of the ESC, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring continuous improvements in availability, reliability, latency, performance, and efficiency of the ESC. You will be required to occasionally participate in "on-call" rotations to resolve incidents occurring out-of-hours.

The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in operating and scaling a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.

Key job responsibilities

Utility Computing (UC)

European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC).

AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.

Eligibility requirement

Fluency in written and spoken English is required.

Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.

Amazon will provide relocation support for successful applicants relocating within the European Union.

Employees will participate in an On-Call rota.

A day in the life

A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. You’ll spend roughly 50% of your time operating production systems and 50% working with your team to make long-term improvements to the reliability, availability, and performance of those software systems. Over the course of a week, you will root cause why some deployments recently failed, and fix those bugs. Later in the week you may execute a highly sensitive time-critical change to production. You can round off the week by participating in design discussions by another team, writing code, and providing actionable feedback to your team’s code. You will be required to occasionally participate in “on-call” rotations to resolve incidents occurring out-of-hours.

Basic qualifications

- Experience in Linux OS and network troubleshooting, or experience in networking administration and troubleshooting

- Experience programming with at least one software programming language, or experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems

- This role requires you to be a national of an EU member state

Preferred qualifications

- Bachelor's degree in Computer Science or other technical degree or related experience

- Able to execute standard operating procedures and following operational best practices

- Knowledge or experience operating 24x7 high-availability, distributed software applications, performance tuning software applications and optimizing fleet utilization and monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar)

- Knowledge or experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)

- Experience with CI/CD pipelines, DevOps practices, and Generative AI technologies, including automated deployment, configuration management, continuous integration workflows, prompt engineering, model deployment, and AI-powered automation tools

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