Technical Account Manager, ES - EMEA - Germany

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless, GenAI and more. The TAM works with customers as trusted advisor and has a direct impact in how they gain the most value from cloud technology and the use of AWS services that support their business goals.

As we continue to rapidly expand in EMEA and Germany you'll have plenty of opportunities to develop your technical consulting, operational and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications for global & regional impact.

As such the TAM is the centrepiece of value to our Enterprise Support customers. If you wish to be at the forefront of customer strategies and innovation come join us!

Key job responsibilities

• Develop trusting relationship with customers understanding their business needs and review of service disruptions, monthly/quarterly metrics and pre-launch planning

• Utilize technical skills to investigate complex support cases and technical challenges

• Understand operational parameters and troubleshooting of multiple technical domains for customer issues and escalations

• Advocate for customer needs to overcome adoption blockers and drive new feature development

• Uplift customer capabilities by running workshops operations and architecture reviews

• Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption

• Work with customers across all levels from developers through to C-Suite executives

• Collaborate across multiple functions within AWS such as: Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers A day in the life See what the team say about their roles:

https://emea-resources.awscloud.com/write-your-own-story/meet-joseph-technical-account-manager https://emea-resources.awscloud.com/write-your-own-story/meet-liga-sr-technical-account-manager https://emea-resources.awscloud.com/write-your-own-story/meet-balint-senior-technical-account-manager https://emea-resources.awscloud.com/write-your-own-story/meet-shlomo-senior-technical-account-manager

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

- Experience in technical engineering

- Bachelor's degree

Preferred qualifications

- Experience with AWS services or other cloud offerings

- Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.