Technical Operations Manager , AWSManufacturing and Repair

AWS Manufacturing & Repair Operations is focused on automated assembly solutions where innovative approaches are needed to accelerate overall manufacturing time for AI/ML platforms. We work backwards from customers to increase critical capacity for AWS services by improving yield and reliability while reducing cycle time. This highly cross-functional initiative brings together critical expertise from across Amazon teams dedicated to meeting and exceeding customer expectations through innovative validation processes and Amazon operational excellence.

Key job responsibilities

-Manage a shift of technicians (Sun-Wed, 8:00am - 6:30pm)

-Own and manage daily repair operations for AI compute and switch sleds.

-Drive repair throughput, yield, and cycle time performance against established targets; identify and remove bottlenecks

-Develop and implement standardized repair procedures, diagnostic workflows, and functional test protocols

-Ensure all repaired components meet quality and acceptance testing criteria prior to reintegration into production

-Manage repair queue prioritization and capacity planning to align with production schedules and customer demand signals

A day in the life

You will start your day reviewing operational dashboards and connecting with your team leads to assess priorities. From there, you might facilitate a cross-functional planning session, work through an escalation requiring quick judgment, or conduct a one-on-one coaching session with a direct report. You will regularly engage with partner teams such as Amazon Cloud Logistics, Re:Cycle Reverse Logistics, Warehousing and Transportation to align on project timelines and resource allocation, and you will carve out time to evaluate process improvements that keep your operations running smoothly.

About the team

Manufacturing and Repair is part of AWS's hardware infrastructure organization, responsible for building, maintaining, and optimizing the physical backbone of the world's largest cloud. We operate across multiple sites globally, including state-of-the-art manufacturing and operations facilities. Our mission is to deliver hardware at scale with the highest quality, lowest cost, and fastest speed - enabling AWS to meet the growing demands of our customers. We are a team of operations leaders, process engineers, program managers, data scientists, and skilled technicians who thrive in a fast-paced, highly technical environment.

Basic qualifications

- Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field

- Knowledge of Lean Manufacturing & Continuous Improvement principles & techniques

- 5+ years of experience in manufacturing, repair, or production operations, with at least 3 years in a direct people management role leading technical teams of 10 or more

- Experience with hardware troubleshooting, diagnostic workflows, or technical repair operations in a data center, electronics, or similar environment

Preferred qualifications

- Lean Six Sigma Green Belt or Black Belt certification

- Liquid cooling system repair, maintenance, or functional testing experience, including pressure testing, leak detection, and thermal performance validation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, KY, Florence - 145,400.00 - 254,500.00 USD annually