UX Designer, AWS Field Experience

AWS Field Experience (AFX) is looking for an innovative UX Designer who wants to help set direction for a strategic AWS initiative supporting a rapidly growing world-wide AWS Sales organization. We are looking for someone who will obsess over delivering the best experience for customers and thrives on the challenge of designing something new that will operate at worldwide scale.

As a successful candidate, you will have a deep understanding of design thinking methodology, and interaction design, designing for and with AI, along with top-notch communications skills. You will take a nimble, creative and pragmatic approach and will possess endless curiosity and passion for delivering customer-focused experiences. As a storyteller, you will influence the business strategy by depicting experiences that demonstrate empathy for users and an innate understanding of their ‘day-to-day’. You will design at pace, balance multiple priorities, and show good judgment when weighing trade-offs. You will be able to distill customer needs from many diverse inputs and provide the clarity needed to solve complex business problems. You will work autonomously, build relationships outside of your immediate team, and demonstrate excellent stakeholder management skills. You will be seen as an expert in your discipline and play a significant role in leading the creative process and advocating for design excellence.

Key job responsibilities

Provide designs for new and existing solutions in consideration of the end-to-end experience from big picture conception to execution. You will be responsible, alongside design leadership, negotiating priorities, achieving alignment on customer problems and product vision. You should be comfortable with designing complex workflows and balancing divergent user perspectives, across a variety of technologies.

Be a self starter and be able to work independently, while actively collaborating and communicating with cross-functional teams, peer designers, management and stakeholders. You will be responsible for building and maintaining healthy and positive relationships with all stakeholders and end users.

Understand the holistic experience and produce designs that integrate seamlessly into our agentic experiences. You will also identify measures that capture the health of the user experience (quantitatively and qualitatively) and actively pursue new opportunities to work backwards from user needs.

Help scale design processes and mechanisms raising the bar on design quality.

A day in the life

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

About the team

Our UX team supports a diverse set of tools and technologies. Our goal is to make sellers effective and efficient in their everyday work, saving them measurable time and effort. As a UX designer on the team, you will be supporting key business initiatives and collaborating with other designers, researchers, program and product managers, developers and senior leaders to develop a comprehensive understanding of our customers and derive meaningful experiences for them. Your work will cover the spectrum of UX design, from exploration and understanding, through planning, design, and execution.

Basic qualifications

- 5+ years of design experience

- Bachelor's degree or above in design, human-computer interaction (HCI)

- Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

- A strong foundation and understanding of design thinking practices, and usability principles and techniques.

- Highly proficient using design software and AI tools.

- Hands-on experience creating user flows, lo/high fidelity designs, and prototypes.

- Familiarity with interaction design, agentic experience design and information architecture.

- Working knowledge of responsive design, design systems and grid principles.

Preferred qualifications

- Strong problem solving aptitude, business acumen and a natural curiosity for how experiences come together.

- Extremely proactive; takes personal ownership for producing positive results.

- Strong interpersonal skills, ability to quickly build rapport and establish credibility.

- Strong communication and presentation skills; experience presenting complex ideas to customers and colleagues in compelling and actionable ways.

- The ability to thrive in a fast-paced work environment that requires independent self-direction, excellent time management, strong attention to detail and an aptitude for team collaboration.

- Demonstrated experience performing user research, and crafting persona or jobs to be done.

- A team player with experience working in an Agile software development process.

- Knowledge of basic front end languages (HTML/CSS, Javascript).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Boston - 117,800.00 - 160,000.00 USD annually

USA, TX, Dallas - 117,800.00 - 160,000.00 USD annually

USA, WA, Seattle - 117,800.00 - 160,000.00 USD annually