Technical Content Creator

Who We Are

At AMCS, sustainability means business - and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.

What We Build

We build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.

Why Join AMCS

Join AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference - for our customers, our communities and the planet

The Opportunity

When a customer is stuck in the AMCS Platform, the fastest help is the guidance sitting right in front of them, and the article they find when they search for more. You will create both.

You will build in-app guidance in Whatfix and write the product documentation behind it, so what customers see in the application and what they read in the help centre always agree. You will join a small, AI-first team where documentation is written in Markdown, reviewed through pull requests, and drafted with AI-assisted tools. You decide what is accurate and what gets published.

This is a good fit if you like learning how software really works, and explaining it so clearly that people never need to ask.

What You’ll Do

Write and maintain product documentation

• Create and update user guides, how-to articles, and quick reference guides in Markdown, to AMCS standards, including accurate, accessible screenshots

• Research features with Product Owners, developers, and subject matter experts, and check every article against the product before it publishes

• Keep documentation current as releases and defect fixes change how the product behaves, and write and publish release notes

• Manage your work in version control: branches, pull requests, and peer review

Build in-app guidance with Whatfix

• Design and publish flows, smart tips, pop-ups, beacons, cues, and surveys that help users finish tasks first time

• Keep in-app content in step with the documentation and training for the same feature, and update it after each release

• Use Whatfix usage data to report on adoption each month and recommend what to improve

Work AI-first

• Use AI-assisted tools to research, draft, and check content, then review the output for accuracy, tone, and standards

• Help us improve our templates, standards, and workflows as our tools develop

What You Bring

• 3 or more years of technical writing, product documentation, or similar content experience for software products

• Writing samples that show clear, task-based content for non-technical users

• Strong written English

• Working knowledge of Markdown and Git-based workflows, or a real appetite to learn them quickly

• Experience with AI-assisted writing or research tools, and good judgement about when to check their output

• Bachelor's degree or equivalent experience; proficiency in Microsoft Office and Teams

Nice to Have

• Whatfix, WalkMe, or another digital adoption platform

• MadCap Flare or similar documentation tools

• Instructional design, eLearning tools, or an LMS such as Skilljar

• Enterprise software experience, ideally ERP, logistics, or waste and recycling

• Azure DevOps or GitHub

You will succeed if you

• Check your work against the product, not against memory

• Learn complex systems quickly and explain them simply

• Work independently and manage your own priorities against release deadlines

• Give and take review feedback well

• Build good working relationships with product and engineering colleagues across time zones

• Stay curious about new tools, and change how you work as they improve

What We Offer

• Hybrid working model that supports flexibility and collaboration.

• Day 1 healthcare coverage for you and up to three dependents.

• 25 annual leave days.

• Transportation support through our shuttle service.

• Free onsite meals and coffee.

• Allowances and employee benefits designed to support your wellbeing.

• Continuous learning and professional development opportunities.

• Global collaboration and exposure across teams and regions.

• The opportunity to work on technology that helps create a more sustainable future.

Ready to Make an Impact?

Apply today and help us build a better future for our customers, our communities, and our planet.

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