Location
In office (Cebu City)
Employment
Full-Time
Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026. Helpware scores A on the Alion truth index.
Overview
Company
Impact
Profile match
Helpware is a business process outsourcing company that provides customer support, technical support, back-office, sales, content moderation and patient services, alongside AI implementation and custom software development through its Helpware CX, Helpware AI and Helpware Tech divisions. Incorporated as Helpware Inc. in 2015, it runs about 19 locations with teams in the US, Mexico, Ukraine, Germany, Albania, Poland, Puerto Rico, Guam and the Philippines, including Manila and Cebu. It hires customer service and technical support representatives, patient enrollment specialists, team leaders, telesales agents, recruiters, QA engineers and full stack developers.
Patient Service Coordinator will do the following:
- The Patient Service Coordinator is responsible for reviewing scheduled studies in advance of the patients visit.
- Scheduled studies are reviewed to ensure that the proper study was scheduled based on the referral, that all required paperwork / documentation is in the system, and that insurance verification, financial clearance and prior-authorization was completed.
- If the exam requires clinical documentation, lab results, medical form clearance, and medication cessation, the Patient Service Care verifies that these were completed.
- The Patient Service Coordinator coordinate with the technologists, MR/CT specialist and communicate with them any changes in appointment status, any special needs/limitations with the patients and scheduling of certain specialize exams.
- May also assist with appointment confirmations or other patient communications, contact referring physician’s offices as needed, coordinate the scheduling of a VIP appointment and help with any overflow scheduling calls.
- May perform other job related duties as necessary for the efficient operation of the client.
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