Analyst-Control Management

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the US Consumer Services Governance Reporting and Analytics team is to establish the Operational Risk and Controls reporting strategy for US Consumer Services, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

US Consumer Services is looking for an Analyst of Reporting and Analytics focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Analyst, US Consumer Services Governance will:

• Support operational risk reporting and analytics functions for US Consumer Services business

• Assist in development of aggregate reporting to monitor the performance of risk management initiatives within BU

• Track issues with KRI limits and risk appetite for US Consumer Services to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems

• Identify trends, themes, insights that indicate emerging risks by analyzing data and trends and sharing insights, better practices, themes, etc. across the enterprise

• Support the implementation of enterprise and operational risk framework to enable effective risk management and decision making in the BU

• Support the internal and external exam management process, working with the Enterprise functions (e.g., data request compilation)

• Support development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Enterprise Risk Management programs

Required Qualifications:

• 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)

• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

• Advanced PowerPoint and Excel skills, including extensive formula and pivot table creation. Strong skills in analyzing data with ability to find insights within data and transform into quality scorecards, dashboards, analytical reports

• Working knowledge of Google BigQuery / SQL for data extraction, querying, and analysis is required. Python proficiency for data analysis and automation, along with familiarity with GenAI tools, will be an added advantage.

• Ability to take initiative, high degree of resourcefulness and the ability to learn quickly

Preferred Qualifications:

• Bachelor's Degree in Engineering, Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following:

  • Translating operational risk strategy and programs into performance trends and themes

  • Developing compelling reporting materials and insights regarding risk management performance and adherence to guidelines and standards

  • Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds

  • Performing or supporting an audit or review of operational processes, risks, and controls

• Experience in financial services industry

• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards