Analyst (Non-Voice)

Job Summary

The Analyst - Banking Domain is responsible for supporting banking operations, process improvement initiatives, reporting activities, and automation opportunities. The role involves collaborating with operational teams, stakeholders, and management to ensure service excellence, adherence to SLAs, compliance requirements, and continuous improvement of business processes

Key Responsibilities

Operations & Service Delivery

• Perform and monitor daily banking operations to ensure adherence to SLA, TAT, quality, and productivity targets.
• Analyze process data and support daily operational reporting.
• Assist in identifying and resolving operational issues and process bottlenecks.
• Support business continuity and risk management activities.
• Ensure timely and accurate completion of assigned tasks and deliverables.

Reporting & Analysis

• Prepare daily, weekly, and monthly process reports and dashboards.
• Analyze operational metrics and provide insights to support decision-making.
• Maintain data accuracy and support management reporting requirements.
• Monitor key process indicators and highlight potential risks or concerns.

Quality & Compliance

• Ensure adherence to banking regulations, internal policies, and client requirements.
• Participate in quality reviews and process audits.
• Support corrective and preventive action initiatives.
• Maintain process documentation and compliance records.

Process Improvement & Automation

• Identify opportunities for process improvement, standardization, and automation.
• Assist in documenting SOPs, process flows, and best practices.
• Participate in automation projects using Power Platform and other digital tools.

Stakeholder Support

• Coordinate with internal teams and stakeholders to address operational requirements.
• Provide status updates and support project-related activities.

Assist in process transitions, migrations, and change initiatives

Skill Requirements

Functional Skills

• Good understanding of Banking Operations and BFSI processes.
• Knowledge of SLA, KPI, quality, and compliance requirements.
• Experience in reporting, data analysis, and process documentation.
• Ability to identify operational risks and improvement opportunities.

Technical Skills

• Strong knowledge of MS Excel and Access Database.
• Exposure to reporting and dashboarding tools.
• Basic to intermediate knowledge of Power BI.
• Exposure to Power Automate and Power Apps.
• Awareness of AI and automation tools such as Copilot Studio is an addedadvantage.

Behavioral Skills

• Strong analytical and problem-solving abilities.
• Good communication and stakeholder management skills.
• Ability to work independently and collaboratively within teams.
• Attention to detail and commitment to quality.

Eagerness to learn new technologies and banking processes.

Other Requirements

• 3-5 years of experience in Banking / BFSI Operations.
• Experience in reporting, process improvement, operational support, or transformation initiatives preferred.

Exposure to automation, analytics, or digital transformation projects will be an added advantage