Team Leader-Security Services

This position is responsible for assisting the Manager-Security Services with day-to-day security operations. The position is also responsible for day-to-day supervision of the physical security infrastructure that protects American Express, its employees, contractors and customers against harm and losses.

Principal Accountabilities:

• Physical Security
  • Conduct ongoing security reviews and make recommendations for changes where appropriate.
  • Conduct and support Security Audits, identify security gaps, document findings, recommend corrective actions, and track remediation through closure.
  • Coordinate with security contractors to ensure compliance with service level agreements and consistent application of policies and procedures by contract personnel.
  • Provide assistance to the Manager in the development and implementation of Security-related controls.
  • Interface with business partners in supporting planned/unplanned employee moves, construction projects, and special events.
  • Support internal/external security reviews and audits, maintain required documentation, and ensure identified security gaps are remediated within agreed timelines.
• Crisis Management
  • Actively support the Crisis Management and Emergency Response program.
• Executive Protection
  • Provide executive protection as assigned.
• Miscellaneous
  • Conduct investigations into Workplace violence incidents.
  • On-call 24/7/365 and provide timely response/escalation for critical security incidents and emergencies outside normal business hours if needed.
  • liaise/coordinate with local administration and law enforcement and support internal investigations.

Breadth of Responsibility:

• Position will be responsible for supporting the Manager within the specified geographic area.

Autonomy/Problem Solving & Decision Making:

• The incumbent must possess strong leadership skills to effectively manage emergency situations.

• Minimum of 3 years of corporate security experience required; degree in Security Management or Criminal Justice preferred.
• Proven self-starter with excellent time management, problem solving and decision-making skills to effectively direct security activities in a culturally diverse work force and handle emergencies, crises, and stressful situations calmly, quickly, and professionally.
• Excellent interpersonal skills to be able to interface effectively with all levels of management and business partners.
• Awareness of AI integration in Physical Security, including AI-enabled CCTV/video analytics, intelligent access control, alarm monitoring, threat detection, incident management, and emerging security technologies.
• Executive protection experience.
• Effective written/verbal communication skills.