Digital Solutions Analyst

American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures.

The Enterprise Program Management Office establishes the Enterprise Change Management and Project Risk and Controls strategy by setting up a foundational governance structure that ensures risks associated with Change Management including Projects are identified, assessed, and managed in compliance with the Enterprise Change Management and Project Governance Policy and reporting. Additionally, the EPMO supports the execution of select enterprise initiatives that cross multiple lines of business company wide.

The Enterprise Program Management Office is looking for a Digital Solutions Analyst to provide help manage governance-related tools, provide development support, and ensure the integration of governance tools into enterprise project management systems.

• Support the development, configuration, testing, and maintenance of Power Apps solutions to meet business and project management needs.
• Coordinate tech improvements, including the UAT process
• Gather, document, and analyze business requirements to support the design and enhancement of Power Platform applications.
• Troubleshoot application issues and collaborate with users or other technical teams to resolve defects and service requests.
• Partner closely with other technical teams to ensure if a transition to an enterprise solution is required, EPMO is prepared to collaborate to ensure governance and project management requirements are met within the enterprise system.
• Anticipate needs and exercise a proactive bias toward action.
• Supporting implementation of AI Use cases

Minimum:

• 2+ years of experience in project management, data analytics, regulatory governance, risk management, or related fields.
• Experience with Microsoft Power Apps and Power Platform ecosystem (Power Automate, Power BI, Dataverse)
• Proficiency with Microsoft Suite (Excel and PowerPoint) and data and reporting analytics.
• Excellent project management, communication, and interpersonal skills, with an ability to interact with senior BU/tech counterparts.

Preferred:

• Bachelor's degree.
• Experience within the financial services industry.
• Understanding of process governance, building/operating in an end-to-end, standardized program.
• Experience with advanced Power Platform concepts (e.g., custom connectors, PCF controls, Power Pages).

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.