Manager-Digital Product Management
The Enterprise Digital Member Experiences team (EDX) brings together important global and enterprise-level digital assets including: Amex Mobile App, Web (MYCA, Home Page, Navigation, Loyalty & Benefits), Digital Commerce (Card and Merchant Offers), Push Channels (email, SMS, push notifications) and User Experience Design & Research. With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.
The Digital Product Owner - Manager, Enterprise Digital Experiences, will be responsible for driving global app adoption through digital product development in partnership with Global LOBs and Partner BUs. The successful candidate will be responsible for defining and deploying a focused strategy around digital experience evolution, adoption and engagement - particularly emerging products. The role will involve a deep partnership with engineering, design, product and analytics functions - leveraging usage insights to drive engagement of one of our most critical digital assets. This is a great opportunity to join an exciting team who’ll be at the forefront of driving digital adoption and accelerating our overall digital penetration across the global base.
The successful candidate will be responsible for:
Drive growth in engagement of our core mobile experience through defining best-in-class digital capabilities.
Play a critical role in defining, developing and deploying new & emerging account management features, particularly in the emerging product focused domain.
Partner with teams across the organization to deploy digital functionality at scale, developing winning strategies ongoing function evolution and improvement.
Build and leverage partnerships with other LOBs - creating strong relationships.
Data-driven - owning customer engagement and driving deep partnership across the product development & launch life cycle of emerging digital experiences.
Minimum Qualifications:
2-3+ years of experience in Agile Product Management, Product Ownership, Business Analysis, or a related role.
Demonstrated experience delivering consumer-facing, backend, or full-stack products and contributing to a clear product vision and strategy.
Proven ability to build strong relationships and effectively manage stakeholders across teams and levels.
Track record of delivering measurable business results and influencing decisions through data, customer insights, and sound product judgment.
Ability to thrive in a fast-paced environment, navigate ambiguity, adapt to changing priorities, and create structure in areas of white space.
Excellent online and offline communication skills.
Preferred Qualifications:
Understanding of evolving compliance and regulatory requirements and their implications for product development.
Familiarity with design-driven development, human-centered design, and Design Thinking methodologies.
Experience working within matrixed organizations and highly cross-functional environments.
Ability to translate complex business and technical requirements into actionable product requirements, including experience with APIs, integrations, and platform components.
Knowledge of reporting, analytics tools, i.e Adobe Analytics.
Hands-on experience with Agile product development methodologies and collaboration tools such as JIRA, Rally, Mural, InVision, or comparable platforms.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.