Senior Associate - Digital Product Management
The Enterprise Digital Experiences team (EDX) brings together important global and enterprise-level digital assets including: Amex Mobile App, Web (MYCA, Home Page, Navigation, Loyalty & Benefits), Digital Commerce (Card and Merchant Offers), Push Channels (email, SMS, push notifications) and User Experience Design & Research. With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.
The Senior Associate, Digital Product Management, will be responsible for driving global digital adoption through digital product development in partnership with Global LOBs and Partner BUs. The successful candidate will be responsible for defining and deploying a focused strategy around digital experience evolution, adoption and engagement - particularly among supplementary and employee cardholders. The role will involve a deep partnership with engineering, design, product and analytics functions - leveraging usage insights to drive engagement of one of our most critical digital assets. This is a great opportunity to join an exciting team who’ll be at the forefront of driving digital adoption and accelerating our overall digital penetration across the global base.
Min. 2 years experience in an Analyst role or equivalent
Understanding of building relationships and working with others
Experience of delivering and making things happen
Highly organized with a can-do attitude
An ability to deal with a fast pace and changing needs
Excellent written and verbal communication skills
Enthusiasm and passion for great products and demonstrated customer focus.
Curious about the why and how
Preferred Qualifications
Understanding of basic Agile principles and/or experience in Agile Product Development
Experience using qualitative and quantitative data to drive backlog enhancements
Familiarity with basic UX/UI principles
Experience in matrix organizations and cross-functional environments
Additional Considerations
Bachelor’s degree
Experience with agile product development methodologies and tools (JIRA, Confluence, Mural, Figma, etc.) a plus
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.