Program Manager

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking a senior Network Program Manager to lead the successful delivery of Network Operations Center (NOC) and Wireless Network Operations Center (WNOC) Network Management Support Services. The Program Manager will serve as the contractor’s primary point of contact for the Contracting Officer’s Representative (COR), organize and direct complex, interrelated network operations support activities, and manage contractor personnel operating across multiple locations. This role is accountable for program execution, quality management, staffing, customer engagement, transition activities, performance reporting, risk mitigation, and delivery of accurate and timely work products.

Responsibilities

• Oversee all aspects of task order performance and ensure services are delivered in accordance with the PWS, approved schedules, performance standards, and customer expectations.
• Serve as the contractor’s primary point of contact for the COR and coordinate routinely with the Government Program Manager (GPM), Technical Point of Contact/Task Manager (TPOC/TM), Government Staff (GS), and other government representatives.
• Organize, direct, and manage complex, interrelated NOC/WNOC support functions.
• Lead program transition-in and transition-out activities, including transition planning, milestones, staffing, knowledge transfer, risk mitigation, and continuity of operations.
• Develop, maintain, and execute the Program Management Plan (PMP), including the Quality Control Plan and Staffing/Resource Management Plan.
• Implement quality controls, metrics, and performance measures; monitor contractor compliance; identify deficiencies; and recommend corrective and preventive actions.
• Manage staffing and resource allocation, address staffing shortages, maintain qualified personnel, and ensure key positions are filled and supported in accordance with contract requirements.
• Lead monthly Program Management Review preparation, covering task status, schedule, accomplishments, planned activities, risks, performance metrics, backlog, transition status, change requests, emergency break fixes, escalations, trends, and recommendations for improvement.
• Ensure daily, weekly, and monthly deliverables are accurate, complete, clear, timely, and stored in approved agency repositories and systems such as Teams, SharePoint, Confluence, and Jira.
• Coordinate with technical leads responsible for network infrastructure monitoring, event management, incident management, problem management, application management, request fulfillment, technical support, cybersecurity, knowledge management, and performance reporting.
• Identify program risks, develop mitigation strategies, escalate issues appropriately, and provide decision-quality recommendations to government stakeholders.

Qualifications

• Bachelor’s degree in a related technical field such as Management Information Systems, Computer Science, Engineering, Information Technology, Networking, or Telecommunications.
• At least fifteen (15) years of experience organizing, directing, and managing contract operations support functions and multiple complex, interrelated projects for a large, complex federal agency.
• Demonstrated experience managing technical support or network operations programs with geographically distributed teams and mission-critical service requirements.
• Experience with performance management, quality assurance, staffing/resource planning, risk management, reporting, customer relationship management, and corrective-action processes.
• Strong written and verbal communication skills, including the ability to brief senior government and contractor leadership and produce concise, decision-quality documentation.
• Experience managing NOC/WNOC or other 24x7x365 operations supporting enterprise LAN, WAN, wireless, voice, video, cloud, network security, and related infrastructure.
• Working knowledge of ITIL-based incident, problem, event, change, request fulfillment, configuration, and knowledge management processes.
• Experience with ServiceNow, CMDB administration, Power BI, Microsoft Office, Confluence, SharePoint, Teams, Jira, or comparable operational reporting and collaboration tools.
• Experience developing and maintaining program management plans, quality control plans, staffing/resource management plans, transition plans, operational SOPs, and program review packages.
• Experience with federal cybersecurity, FISMA, security policies, vulnerability management, PIV/HSPD-12, and handling of sensitive information.
• Experience supporting network availability, capacity planning, trend analysis, service-level reporting, and continual service improvement.
• Experience coordinating technical teams responsible for network infrastructure, incident/problem resolution, application support, security, and operational analytics.

Preferred Qualifications

• Experience supporting a federal civilian agency, or a comparable large-scale enterprise network operations environment.

Certifications

• Required: PMP and ITIL v3 Foundation.
• Preferred: ITIL Intermediate or higher.

Clearance

• Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $159,200.00/Yr. - USD $265,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status