Specialist CRM Software Engineer
Career Category
Information SystemsJob Description
ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fullerand longer. We discover, develop, manufactureand deliver innovative medicines to help millions of patients. Amgen helped establishthe biotechnology industry more than 40 years ago and remainson the cutting-edgeof innovation, using technology and human genetic data to push beyond what’s known today.
ABOUT THE ROLE
Role Description:
The Specialist Software Engineercollaborates with Salesforce/Veeva CRMAdmins, Data Engineers, and Architects to streamline the delivery of Veeva CRM/Salesforce solutions via Amgen’s Copado-based CI/CD pipelines.Develop/configureapplicationsthat can be used on the go (mobile-first) using standards-basedsolutions such as Lightning Web Components, toolsetwill include Visual Studio Code, SFDX, working with tools such as CopadoCI/CD, Gitand support integration technologies such as MuleSoft or Databricks.This roleinvolves configuring and custom coding within CRM (Salesforce or Vault)to build features that support Sales business users.
Roles & Responsibilities:
Leads development in Salesforce/Veeva CRM to build/configure new and existing features
Works closely with Product Owners and cross functional Development Teamsto plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks
Supports the development teams in automating build, test, and deployment processes, enabling continuous integration and continuous delivery in the Salesforce/Veeva ecosystem
Provides ongoing support and troubleshooting for post-release issues, ensuring timelyresolution of any problems that arise
Maintain and optimizeexisting configurations and customizations by limiting/eliminatingtech debt to streamline the system
Partner with Development Teams to ensure agile software delivery and DevOps practices are applied to move most effectively within our CI/CD pipeline
Research Veeva/Salesforce capabilities as needed to suit business requirements, and provide gap analysis
Work closely with other developers in the team includingProduct Owner, Business Analyst, Salesforce Admins, QA analystand Scrum Master, cross functional teams
Develop innovative solution using generative AI technologies
Conduct code reviews to ensure code quality and adherence to best practices
Create and maintaindocumentation on software architecture, design, deployment, disaster recovery, and operations
Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements
Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications
Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software
Identifyand resolve software bugs and performance issues
Maintain detailed documentation of software designs, code, and development processes
Drive Production Support for CRM to ensure efficient service to system users
Basic Qualifications and Experience:
Doctorate Degree OR
Master’s degree with 6 - 11 years of experience in Computer Science, ITor related field OR
Bachelor’s degree with 8 - 13 years of experience in Computer Science, IT or related field ORDiploma with 10 - 15 years of experience in Computer Science, ITor related field
Functional Skills:
5+ years of experience as a Salesforce CRM Developer
In-depth knowledge of Salesforce developmentincluding experience working with MuleSoft or Databricks integrations
Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions.
Experience with version control systems like Git
Good-to-Have Skills:
Experience working with Veeva CRM and large CRM Migrationexperience
Proficient in Apex, JavaScript, and other programming languages.
Proven experience developing and managing Salesforce CI/CD pipelines using SFDX, ANT, or packaged solutions like Copado.
Strong understanding of CI/CD concepts, integration methodologies, and relevant technologies.
Experience integrating off-platform solutions (e.g., testing platforms, code scanning) with CI/CD pipelines.
Professional Certifications
Salesforce Developer 2(required)
Salesforce Development Lifecycle Designer
Salesforce Platform Builder
Veeva CRM Systems Administrator
Copado Fundamentals I/II (Admin / Developer)
Soft Skills:
Excellent analytical and troubleshooting skills
Strong verbal and written communication skills
Ability to work effectively with global, virtual teams
High degree of initiative and self-motivation
Ability to manage multiple priorities successfully
Team-oriented, with a focus on achieving team goals
Strong presentation and public speaking skills
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participatein the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
.